The purpose of communication is to convey information from one person to another. Through the choice of written and spoken words, ideas, concepts, emotions, thoughts, and opinions are exchanged. Unfortunately, miscommunication is common – the listener or reader fails to understand what is said or written. Dale Carnegie, author of “How to Make Friends and Influence People,” said, “90 percent of all management problems are caused by miscommunication.”
When you consider the tensions between men and women, young and old, friends, and family members, it seems that most people are guilty of poor communication. But it’s possible to develop effective communication skills by learning how to speak and write simply and clearly, using plain language that’s easily understood by most people.