I have a good friend who is currently in an entry-level position for a major corporation. She loves her job, and she does it very well. Her boss knew she wanted to move up in the company and encouraged her to apply for a position within another division.
After she submitted a resume, she landed a phone interview. Because of all the encouragement she had received from her current boss, she believed she was a shoo-in for the position. She went into the phone interview unprepared but feeling confident.