Comments on: How to Cancel & Get Out of a T-Mobile Contract without Paying the Early Termination Fee http://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/ Personal Finance Blog, Your Guide to Financial Fitness Thu, 09 Feb 2012 20:13:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: anywhichwaybutuphttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35434 anywhichwaybutup Thu, 09 Feb 2012 19:23:00 +0000 http://www.moneycrashers.com/?p=755#comment-35434 what were your experiences with t mobile? what were your experiences with t mobile?

]]> By: Razzfychttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35419 Razzfyc Thu, 09 Feb 2012 03:15:00 +0000 http://www.moneycrashers.com/?p=755#comment-35419 I contacted the state atorney general consumer services office and explained my experiences with t-mobile. They sugested filing in the small court and i did. The maximum was $3500 and that is what i filed the claim for. They did not contest the claim so i was awarded my claim. They sent me a check for $3500. End of story. I contacted the state atorney general consumer services office and explained my experiences with t-mobile. They sugested filing in the small court and i did. The maximum was $3500 and that is what i filed the claim for. They did not contest the claim so i was awarded my claim. They sent me a check for $3500. End of story.

]]> By: Lee Butlerhttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35418 Lee Butler Wed, 08 Feb 2012 23:34:00 +0000 http://www.moneycrashers.com/?p=755#comment-35418 I tried and failed. I tried and failed.

]]> By: Lee Butlerhttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35417 Lee Butler Wed, 08 Feb 2012 23:29:00 +0000 http://www.moneycrashers.com/?p=755#comment-35417 I have the T Mobile value plan IT IS TERRIBLE. I have decided to leave T Mobile and go with Simple Mobile. MY BILL WAS OVER TWO HUNDRED dollars. The HIDDEN fees associated with the account as POOR customer service have left me tied in knots. My phones were purchased and are now ROOTED and UNLOCKED. With Simple I can have service NO contract and NO hidden fees for 80.00 for two lines a month. I have the T Mobile value plan IT IS TERRIBLE. I have decided to leave T Mobile and go with Simple Mobile. MY BILL WAS OVER TWO HUNDRED dollars. The HIDDEN fees associated with the account as POOR customer service have left me tied in knots. My phones were purchased and are now ROOTED and UNLOCKED. With Simple I can have service NO contract and NO hidden fees for 80.00 for two lines a month.

]]> By: Babylemonade77http://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35398 Babylemonade77 Wed, 08 Feb 2012 06:49:00 +0000 http://www.moneycrashers.com/?p=755#comment-35398 the same thing happened to us the same thing happened to us

]]> By: Flyastinsonhttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35375 Flyastinson Mon, 06 Feb 2012 19:21:00 +0000 http://www.moneycrashers.com/?p=755#comment-35375 Even T-Mobile stated the service in my area is poor and they have no plans to make any improvements in that area, they refuse to let me out of my contract!!! Even T-Mobile stated the service in my area is poor and they have no plans to make any improvements in that area, they refuse to let me out of my contract!!!

]]> By: Jessina Sowehttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35360 Jessina Sowe Mon, 06 Feb 2012 03:07:00 +0000 http://www.moneycrashers.com/?p=755#comment-35360 I wrote them an email as instructed by the customer service rep that attempted to assist me with my numerous issues and they took the email out of context just like they did to Kepola1. T-mobhell did not address the issues, did not even acknowledge the issues in the email! They lied to me to get me to switch from flex to post pay, signed me up for two additional lines not just one, and lied to me about charges. Basically tricked me into signing up for another two years with them when I wanted out when I called up in the first place. My bill is way more than they said it would be and now they are trying to sneak in back charges from two months ago when I have already paid for that "time period" the T-mobile company is rip off, fraud, pure scheming! I wrote them an email as instructed by the customer service rep that attempted to assist me with my numerous issues and they took the email out of context just like they did to Kepola1. T-mobhell did not address the issues, did not even acknowledge the issues in the email! They lied to me to get me to switch from flex to post pay, signed me up for two additional lines not just one, and lied to me about charges. Basically tricked me into signing up for another two years with them when I wanted out when I called up in the first place. My bill is way more than they said it would be and now they are trying to sneak in back charges from two months ago when I have already paid for that “time period” the T-mobile company is rip off, fraud, pure scheming!

]]> By: mrskausekhttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35337 mrskausek Sat, 04 Feb 2012 17:55:00 +0000 http://www.moneycrashers.com/?p=755#comment-35337 We entered into a new contract Oct 2011. November 2011 we did not have service, except text messaging, at our home. We have had service perfectly at our home for three years. There is a tower just up the hill from us. We contacted them, reporting the issue over four times throughout the month. My husband and I's employers were getting mad at us because they could not get in touch with us. Similarly, I do freelance work as a secondary employment and I could not get in touch with my clients. After a month of them ignoring us and not letting us know what was going on we switched carriers in fear of loosing our jobs and means of supporting our family. They are now charging us almost $600 for early termination. I have contacted the Better Business Bureau, but still TMobile states that they do not need to waive anything. We entered into a new contract Oct 2011. November 2011 we did not have service, except text messaging, at our home. We have had service perfectly at our home for three years. There is a tower just up the hill from us. We contacted them, reporting the issue over four times throughout the month. My husband and I’s employers were getting mad at us because they could not get in touch with us. Similarly, I do freelance work as a secondary employment and I could not get in touch with my clients. After a month of them ignoring us and not letting us know what was going on we switched carriers in fear of loosing our jobs and means of supporting our family. They are now charging us almost $600 for early termination. I have contacted the Better Business Bureau, but still TMobile states that they do not need to waive anything.

]]> By: Judmulderhttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35314 Judmulder Fri, 03 Feb 2012 14:14:00 +0000 http://www.moneycrashers.com/?p=755#comment-35314 I also got stuck with two years and cannot get out of the contract. I can't get service where I live. I moved here last year. All you can do is change your service to the minimum. Tell them you want the $5.00 per month plan and don't use the phone. I have two phones and have a $5.00 per phone per month service. I don't even have the phones anymore, but it is better than giving the bastards the $400.00 I also got stuck with two years and cannot get out of the contract. I can’t get service where I live. I moved here last year. All you can do is change your service to the minimum. Tell them you want the $5.00 per month plan and don’t use the phone. I have two phones and have a $5.00 per phone per month service. I don’t even have the phones anymore, but it is better than giving the bastards the $400.00

]]> By: Aturner0728http://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35270 Aturner0728 Wed, 01 Feb 2012 16:08:00 +0000 http://www.moneycrashers.com/?p=755#comment-35270 I was a flex pay account holder until November 2011 and they called me saying they were discontinuing the flex pay and i was rolled over for the 2 yr contract starting my contract date as dec 2010. Now that I have switched to that 2 yr contract i had to get new phones with data plans and my bill doubled in price and every phone I have received in Nov 2011 either does not work anymore ...I miss phone calls or text messages not received or failed. We drop calls at home. 2 of the phones just shut off. I called and complained about having no service on all 3 phones for 3 days but still today i am waiting for a return phone call... My phone say I have full service but either they can hear me or they drop...How can I get out my contract?? I was a flex pay account holder until November 2011 and they called me saying they were discontinuing the flex pay and i was rolled over for the 2 yr contract starting my contract date as dec 2010. Now that I have switched to that 2 yr contract i had to get new phones with data plans and my bill doubled in price and every phone I have received in Nov 2011 either does not work anymore …I miss phone calls or text messages not received or failed. We drop calls at home. 2 of the phones just shut off. I called and complained about having no service on all 3 phones for 3 days but still today i am waiting for a return phone call… My phone say I have full service but either they can hear me or they drop…How can I get out my contract??

]]> By: screwdewhttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35235 screwdew Tue, 31 Jan 2012 05:29:00 +0000 http://www.moneycrashers.com/?p=755#comment-35235 Do you have a lawyer to write them a letter? I am in the same process now. No service in the area. That means they cannot keep the contract so it must be unenforcable. I will find out soon. Do you have a lawyer to write them a letter? I am in the same process now. No service in the area. That means they cannot keep the contract so it must be unenforcable. I will find out soon.

]]> By: Dee Hohenbergerhttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35136 Dee Hohenberger Thu, 26 Jan 2012 17:03:00 +0000 http://www.moneycrashers.com/?p=755#comment-35136 Call customer service and lower the one line to the bare minimum basic line, it used to be $9.99 / month. Take the data plan and texting (unless you are paying for unlimited family texting option) off the unused line. I did this when my oldest son got a job that provided a phone for him. Paid the 9 bucks for several months then called and cancelled when contact expired on his line. Saved some $$$. Call customer service and lower the one line to the bare minimum basic line, it used to be $9.99 / month. Take the data plan and texting (unless you are paying for unlimited family texting option) off the unused line. I did this when my oldest son got a job that provided a phone for him. Paid the 9 bucks for several months then called and cancelled when contact expired on his line. Saved some $$$.

]]> By: Sara_simpkinshttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35128 Sara_simpkins Thu, 26 Jan 2012 15:44:00 +0000 http://www.moneycrashers.com/?p=755#comment-35128 I truly did move to a part of the country where they do not provide service, and they are STILL charging me the early termination fee. I was very up front from the get go, I didn't want to change providers, and I even tried to keep them. Needless to say, I am FURIOUS. I have been with them since 2001, before they were even T-mobile and they are totally trying to screw me. I am not paying this fee, and will fight this on principle. I truly did move to a part of the country where they do not provide service, and they are STILL charging me the early termination fee. I was very up front from the get go, I didn’t want to change providers, and I even tried to keep them. Needless to say, I am FURIOUS. I have been with them since 2001, before they were even T-mobile and they are totally trying to screw me. I am not paying this fee, and will fight this on principle.

]]> By: Djmcalaryhttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35089 Djmcalary Wed, 25 Jan 2012 03:01:00 +0000 http://www.moneycrashers.com/?p=755#comment-35089 I have been with tmobile for about 4 years now, never had a complaint. For all of this time my bill was due on the 27th of every month. Back in August, they decided to move my due date up 5 days without informing me, or pro-rating my bill. I was having trouble paying it on the earlier date, so I requested they move my bill back. They did, but now I am being charged $27.00 for the 5 days that they actually took away from me in August, so now I am actually losing 10 days. I want to know if it is illegal for them to move my due date up, and if so, does it constitute a breech of contract? I was informed that I will be charged 500 if I cancel my 3 lines early. So....on top of a 199.00 phone bill that should only be 171.00, I will have to pay an additional 500. Really Really upset with tmobile!!! I have been with tmobile for about 4 years now, never had a complaint. For all of this time my bill was due on the 27th of every month. Back in August, they decided to move my due date up 5 days without informing me, or pro-rating my bill. I was having trouble paying it on the earlier date, so I requested they move my bill back. They did, but now I am being charged $27.00 for the 5 days that they actually took away from me in August, so now I am actually losing 10 days. I want to know if it is illegal for them to move my due date up, and if so, does it constitute a breech of contract? I was informed that I will be charged 500 if I cancel my 3 lines early. So….on top of a 199.00 phone bill that should only be 171.00, I will have to pay an additional 500. Really Really upset with tmobile!!!

]]> By: Ninoska_35http://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35057 Ninoska_35 Tue, 24 Jan 2012 00:10:00 +0000 http://www.moneycrashers.com/?p=755#comment-35057 These pricks turned my phone off 3 times in 3 weeks I have had it and I am never looking back, I have seen their "piss poor" attitude and with ethic and horrible customer service go completely downhill!... I will be way better with out a phone or extremely happy with a metro "piece a shit" These pricks turned my phone off 3 times in 3 weeks I have had it and I am never looking back, I have seen their “piss poor” attitude and with ethic and horrible customer service go completely downhill!… I will be way better with out a phone or extremely happy with a metro “piece a shit”

]]> By: Yashhttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-35005 Yash Sat, 21 Jan 2012 06:06:00 +0000 http://www.moneycrashers.com/?p=755#comment-35005 USEFUL INFO BUT THEY DON'T WORK. TMOBILE WOULD NEVER LET YOU CANCEL WITHOUT ETF EVEN IF YOU HAVE VALID REASONS. I HAVE TRIED IT IN THE PAST WITH TOP MANAGERS BUT IN VAIN USEFUL INFO BUT THEY DON’T WORK. TMOBILE WOULD NEVER LET YOU CANCEL WITHOUT ETF EVEN IF YOU HAVE VALID REASONS. I HAVE TRIED IT IN THE PAST WITH TOP MANAGERS BUT IN VAIN

]]> By: Mmscanlonhttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-34888 Mmscanlon Mon, 16 Jan 2012 19:32:00 +0000 http://www.moneycrashers.com/?p=755#comment-34888 Has anyone actually got out of their contract without ETF? Has anyone actually got out of their contract without ETF?

]]> By: Addicted0o0http://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-34856 Addicted0o0 Sat, 14 Jan 2012 22:29:00 +0000 http://www.moneycrashers.com/?p=755#comment-34856 Your math is wrong you said you paid $160 a month for 4 years that's actually 160 x 12= 1920 x 4= 7680. Still a lot but not the number you had. Your math is wrong you said you paid $160 a month for 4 years that’s actually 160 x 12= 1920 x 4= 7680. Still a lot but not the number you had.

]]> By: James pissed off he Joneshttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-34826 James pissed off he Jones Fri, 13 Jan 2012 13:37:00 +0000 http://www.moneycrashers.com/?p=755#comment-34826 These pricks turned my phone off 3 times in 3 weeks I have had it and I am never looking back, I have seen their "piss poor" attitude and with ethic and horrible customer service go completely downhill!... I will be way better with out a phone or extremely happy with a metro "piece a shit" THANKS FOR YOUR FUCKIN LETDOWNS YOU COCK SUCKIN BASTARDS... NOW IT'S MY TURN FOR ME AND ALL THESE OTHER HARD WORKING PEOPLE TO TURN OUR BACKS ON YOU JUST LIKE YOU DID US!.... P.S, EAT SHIT SINCERELY, FED UP... JAMES FROM DETROIT!.....! These pricks turned my phone off 3 times in 3 weeks I have had it and I am never looking back, I have seen their “piss poor” attitude and with ethic and horrible customer service go completely downhill!… I will be way better with out a phone or extremely happy with a metro “piece a shit”
THANKS FOR YOUR FUCKIN LETDOWNS YOU COCK SUCKIN BASTARDS… NOW IT’S MY TURN FOR ME AND ALL THESE OTHER HARD WORKING PEOPLE TO TURN OUR BACKS ON YOU JUST LIKE YOU DID US!….
P.S, EAT SHIT

SINCERELY, FED UP… JAMES FROM DETROIT!…..!

]]> By: Tohttp://www.moneycrashers.com/how-i-got-out-of-my-t-mobile-contract-and-saved-200/#comment-34765 To Wed, 11 Jan 2012 11:23:00 +0000 http://www.moneycrashers.com/?p=755#comment-34765 I also switched from Tmobile to a prepaid/ no contract phone where I receive unlimited talk, text and web. I had also noticed that my reception is better than when I was with Tmobile (for 11 years) and I don't accrue all the taxes and surcharge fees. I I remained with Tmobile for so long because cell phone providers did not have too many options available. NOW there is no reason to pay $100.00 or more/ month to talk on the phone. I of course had to wait until the end of my contract to get out and I had even asked for a better rate about 3 years ago when they offered a new plan. I did not receive a better rate because I was not a "new customer" even I had been with them at that time for 8 years. The only way to get out early is DO NOT buy any more phones from Tmobile or you'll be locked into another contract or extended contract. I don't even think they will let you out because of your bad phone service... they will probably blame it on your cell phone and offer you a new, more expensive phone so they can trap you into an extension of your contract. It feels like being stuck in a bad marriage with no way out! I also switched from Tmobile to a prepaid/ no contract phone where I receive unlimited talk, text and web. I had also noticed that my reception is better than when I was with Tmobile (for 11 years) and I don’t accrue all the taxes and surcharge fees.

I I remained with Tmobile for so long because cell phone providers did not have too many options available. NOW there is no reason to pay $100.00 or more/ month to talk on the phone.

I of course had to wait until the end of my contract to get out and I had even asked for a better rate about 3 years ago when they offered a new plan. I did not receive a better rate because I was not a “new customer” even I had been with them at that time for 8 years.

The only way to get out early is DO NOT buy any more phones from Tmobile or you’ll be locked into another contract or extended contract. I don’t even think they will let you out because of your bad phone service… they will probably blame it on your cell phone and offer you a new, more expensive phone so they can trap you into an extension of your contract.

It feels like being stuck in a bad marriage with no way out!

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