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H&R Block Review – Online Tax Filing & Preparation

By Brian Martucci

Reviewed by:
On March 17, 2015
Last modified:March 17, 2015

h&r block logoH&R Block has one of the most recognizable brands of any American business. Its distinctive green square beckons from TV screens, strip malls, and corner storefronts. Even many small towns have a standalone H&R Block office, and you certainly don’t have to go far to find one in a bigger city. For many Americans, H&R Block is synonymous with in-person tax preparation.

But H&R Block also makes one of the most popular online tax preparation programs: H&R Block at Home, often shortened simply to “H&R Block.” It’s ideal for a wide range of tax situations, though people with very complicated taxes may feel more comfortable walking into a physical H&R Block office and shouldering the additional cost.

H&R Block’s pricing plans occupy a middle ground between affordable, somewhat more DIY services such as TaxACT and TaxSlayer, and pricier, but more novice-friendly, services like TurboTax. Accordingly, H&R Block at Home’s online tax filing system might be the best choice for budget-minded folks who have basic familiarity with online tax filing (and taxes in general), but who don’t quite have the confidence to put together a potentially complex tax return (such as one requiring a Schedule C, D, E, or K filing) entirely on their own.

Plans, Pricing, and Features

H&R Block uses an interview-style tax preparation process that methodically guides you through your federal and state returns, making sure you’ve entered all sources of income and checked for all appropriate credits and deductions along the way. You need to complete these sections in order – you can’t choose what to work on at what time, and can only skip forward to sections that have already been completed. Certain versions of other programs, such as TaxACT, are more DIY-friendly.

You can select any of the four pricing plans to start. If you attempt to do something that isn’t supported by your current plan, H&R Block prompts you to upgrade and doesn’t allow you to continue your return until you do.

1. Free

This version is ideal for filers with relatively simple tax situations, including those who need to itemize deductions and report ordinary dividend or interest income. However, it lacks some of the functions of higher plans, including prior-year importing. And, critically, you can’t file Schedule EIC (for the Earned Income Tax Credit) with this plan. Filing your federal return is free, while each state return costs $9.99.

  • Itemized Deductions. You can itemize your deductions (file Schedule A) with this version. If you’re not sure whether to itemize, H&R Block’s interview questions can guide you towards the appropriate choice.
  • Support for Schedule B. Filers with more than $1,500 in ordinary dividend or interest income generally need to file Schedule B. This version provides full support for doing so, including checks for relevant credits and deductions.
  • W-2 Importing. This plan allows you to import unlimited W-2s and record all W-2 income, which is a big help if you have multiple jobs.
  • Support for Affordable Care Act Requirements. After you enter your personal information, you’re immediately asked a series of questions about your health insurance coverage during the tax year. All versions of H&R Block at Home support all the forms and documentation necessary to prove that you had adequate coverage for the entire year, or to handle penalties if not.
  • 5% Refund Bonus. If your federal refund totals at least $100, H&R Block offers a 5% bonus when you accept part or all of it as a gift card from any of several dozen retailers, including Best Buy and Target. (You can choose more than one retailer.) For instance, if you get a $500 refund and accept it all as a gift card to Best Buy, your card’s starting balance will be $525.

2. Basic

This plan is very similar to the Free plan, with the major differences being better importing capabilities and access to prior-year returns. It’s free to file both federal and state taxes with this plan, though you’re often prompted to upgrade throughout the process, and need to pay $36.99 per state if you file with a mobile device.

It comes with all the features of the Free plan, plus the following:

  • Support for Schedule EIC. This version of H&R Block’s online tax prep software supports Schedule EIC filing for people who qualify for the Earned Income Tax Credit.
  • Access to Past Tax Returns for Six Years. The Basic plan offers free access to returns prepared and filed with H&R Block for six years.
  • Past-Year Return Importing. You can import all the information on previous years’ H&R Block returns, such as 1099 statements and other forms. You can also import prior-year returns, in PDF format, from TurboTax and TaxACT – but no other competitors.
  • Support for Earned Income Tax Credit Filers. If you’re eligible for the Earned Income Tax Credit, you need to file Schedule EIC. This version supports everything you need to do so.
  • Mobile Apps. H&R Block offers a mobile app for Android and iOS users. It’s very similar to the desktop version and boasts impressive functionality. However, though it’s free to download, you may incur additional costs if you use the Basic plan with it – state returns cost $36.99 when filed using the Basic plan on mobile.

3. Deluxe

The Deluxe plan, which costs $24.99 for your federal return and $36.99 for each state return, is ideal for filers with capital gains or losses from investments, retirement income, and those who made charitable donations (cash and non-cash) with a total value in excess of $500 during the tax year. It also offers a juicier refund bonus.

It comes with all the features and functions of the Basic plan, plus:

  • Support for Filers With Charitable Donations. This version offers detailed guidance and support for those who made cash and non-cash charitable contributions in excess of $500 during the tax year (IRS Form 8283).
  • Support for Schedule D. If you incurred capital gains or losses from the sale of securities, real property, and other assets, you likely need to file Schedule D. H&R Block Deluxe offers full support for Schedule D filers, walking you through all relevant credits and deductions.
  • 10% Refund Bonus. The gift card refund bonus increases to 10% with the Deluxe plan. All other conditions of the program remain the same.

4. Premium

The Premium plan is ideal for business owners, landlords, the self-employed, and others with complex tax situations. It costs $44.99 for your federal return and $36.99 for each state.

The Premium plan comes with all the features and functions of the Deluxe plan, plus:

  • Support for Schedule C. If you’re liable for self-employment tax – as most independent contractors, consultants, and sole proprietors are – you’re likely required to file Schedule C or Schedule C-EZ. The Premium plan provides all the support necessary to do so, including double-checks for all relevant credits and deductions. If you’re not sure whether you qualify as self-employed, check the IRS website.
  • Support for Schedule E. If you own and earn income from rental real estate or pass-through entities (such as S-corporations, trusts, estates, and certain types of partnerships), you’re likely required to file Schedule E. Premium offers full support for Schedule E filers, including all supplementary forms, and double-checks for credits and deductions.

Additional Features

In addition to its paid plans, H&R Block at Home includes the following noteworthy features and add-ons for all customers:

  • Free, Live Phone and Chat Support. The full measure of H&R Block’s customer support apparatus, including free and unlimited access to tax professionals via phone and live chat, is available to all H&R Block at Home customers. The live chat feature is operational from 10am to 10pm Monday through Friday, and 9am to 5pm on Saturday and Sunday, all times Central Standard Time. 24/7 support is available by phone during the tax season (early January through mid-April).
  • Real-Time Refund Updates and Explanations. As you prepare your return, you may notice that the amount of your federal refund – visible on the left sidebar – fluctuates with each new piece of information entered. These updates occur in real time and come with detailed explanations as to why they’ve changed, a useful feature if you want to learn more about how taxes work.
  • Create Your Account Later. H&R Block allows you to begin preparing your tax return without actually creating an H&R Block account. You still have to create one before you file and pay, or if you want to be able to save your return, exit, and come back later.
  • In-Person Audit Support. H&R Block offers free, in-person audit support to all filers, regardless of plan. Support is available at your local office and includes reviewing and interpreting notices, recommending and helping you gather documents to respond to an audit, reviewing audit findings, and offering advice on how to respond (including how to appeal, though H&R Block’s free audit support doesn’t include appeals). If you didn’t prepare your return with H&R Block, this service is available for a fee (which varies by office).
  • Pay with Your Refund. H&R Block allows you to pay for its tax preparation services with your federal and/or state refunds, eliminating the need to pay upfront when you file. There’s a processing fee of $34.99 to pay your federal filing fees with your federal refund, and $13 per return to pay your state filing fees. You can’t pay your federal filing fees with your state refund, nor vice-versa.


1. More Affordable Than Some Alternatives
H&R Block offers a great mix of affordability and comprehensive service. Though the Free version isn’t able to handle very complex tax situations, the Deluxe and Premium versions certainly can – at a much lower cost than TurboTax. And even H&R Block’s Free and Basic plans can handle more complicated items than TurboTax’s.

For instance, you can itemize deductions and file Schedule B with the Free plan. That’s not possible with TurboTax’s free plan.

2. In-Person Audit Support Inspires Confidence
H&R Block is supported by a network of about 10,000 physical tax preparation franchises. If you receive a request for clarification or formal audit notice from the IRS, the company makes its tax professionals available to assist you for free – regardless of the plan you used or whether you filed online. This audit support system is far more robust than many of H&R Block’s competitors, including TurboTax and TaxACT (which requires you to pay for audit support and doesn’t arrange in-person meetings).

3. Refund Bonus May Be the Best in the Business
H&R Block’s refund bonus allows you to boost your federal refund by up to 10% when you choose to receive part or all of it (with a minimum of $100) as a gift card. The potential for a 5% (for Free and Basic plans) to 10% boost (for higher-priced plans), program availability at all price points, and the fact that you can choose from several dozen gift card issuers (including big names such as Target, Petco, and Zappos) make this the best refund bonus initiative around.

By contrast, TurboTax caps its bonus at 5%, and only offers Amazon gift cards. Many smaller tax prep programs don’t even have refund bonuses.

4. Upfront, Detailed Look at Affordable Care Act Issues
After collecting your personal information or importing your return, H&R Block at Home immediately dives into the Affordable Care Act with a series of questions about your health insurance coverage during the tax year. It also offers detailed explanation of why it’s asking each question and how your answers could affect your tax burden.

As one of the most impactful, visible, and potentially confusing changes to the tax code in recent years, the Affordable Care Act is intimidating to many filers. By getting it out of the way early and providing detailed explanations about its implications, H&R Block removes a possible source of worry and preoccupation. Other programs, including TurboTax, wait until later in the filing process and don’t offer such detailed explanations.

5. No Need to Create an Account Right Away
H&R Block’s Create Your Account Later feature is the closest I’ve seen an online tax software program get to offering the guest checkout options that are commonplace at online retailers. While you can’t actually complete your return without creating a username and password (not to mention giving H&R Block your contact information), this feature makes it easier to “try before you buy” without putting as much skin in the game. Other tax filing programs, including TaxACT and TurboTax, make account creation a prerequisite to begin your return.

6. You Can Pay With Your Federal and State Refunds
H&R Block at Home allows you to pay both your federal and state tax prep fees with your respective refunds. This means that you don’t have to pay for any of its services upfront, which can be convenient if cash is tight and you’re relying on your tax refund to see you through. Other tax prep programs, including TurboTax and TaxACT, don’t allow you to pay with your state refund.

7. Access to Physical Branches Is Offered
Audit support isn’t the only reason you might want to walk into a physical H&R Block branch. If your situation is more complicated than you anticipated and you’re not confident enough to complete your return on your own, your nearest H&R Block shop probably isn’t far. And if you have a question or concern during the filing process, you can pick up the phone and call someone who lives and works nearby – not an overworked customer service specialist in a faceless call center somewhere. TurboTax, TaxACT, and TaxSlayer all lack the personal touch that comes with physical outposts.


1. Paying With Your Refund Can Be Expensive
Though it’s convenient that you can pay for H&R Block’s tax prep services with both your federal and state refund, it doesn’t come cheap. H&R Block charges a $34.95 processing fee when you pay for your federal return with your federal refund, and a $13 fee when you pay for your state return with your state refund. Put together, these are the stiffest refund payment processing fees of any tax prep program. By contrast, TaxSlayer doesn’t charge any fees when you pay with your refund.

2. Lower-Priced Plans Can’t Support Complex Tax Situations
H&R Block at Home’s lowest-priced plans, Free and Basic, have little support for complex tax situations. You can’t file Schedules C, D, or E with these plans, which means you’ll have to upgrade if you have self-employment income, capital gains and losses, or income from a rental property. By contrast, the free versions of TaxACT and TaxSlayer can both support these more complicated situations.

3. May Require You to Make Some Important Decisions on Your Own
H&R Block’s interview process isn’t quite as thorough as some alternatives. Depending on your situation, it may present you with some general information and ask you to make a potentially important decision on your own – as opposed to evaluating your situation based on your answers to specific questions, and then suggesting a course of action. For instance, when I noted that I’d gotten married during the tax year, this was the screen I saw:

hr block filing status

While informative, this is a pretty brief primer, and a couple of the points are general enough to confuse some filers.

By contrast, when you tell TurboTax about a life change, the program asks you several relevant questions before presenting you with a recommendation. This approach takes the guesswork out of weighty considerations, such as filing status and itemizing deductions.

4. Limited Importing From Other Online Tax Prep Programs
H&R Block at Home only allows prior-year return importing from two external programs: TaxACT and TurboTax. If you’re a previous customer, you can also import prior-year information from H&R Block itself. While these three programs are popular, millions of people don’t use them to prepare and file their taxes every year. For them, switching to H&R Block can be a tedious process that involves entering lots of basic information that’s already saved elsewhere. And to add insult to injury, choosing the “Skip Import” option when beginning your return prompts a stern warning: “This is your only chance to import last year’s return.”

5. No Plan-Specific Lists of Supported Forms and Schedules
H&R Block at Home doesn’t maintain plan-specific lists of supported forms and schedules. In other words, there’s nowhere to look to find exactly which forms are supported by which plans – you have to start filing your taxes and wait for an upgrade prompt if you attempt to do something that isn’t supported by your current plan.

This is the only form list I could find for the Free plan. It’s accessible by clicking “Supported Forms” at the bottom of each plan description.

While the list does note which aren’t included in the Free edition, it doesn’t tell you which edition they are included in, meaning you have to search multiple pages to find which forms apply to you. TurboTax has plan-specific form lists, and TaxACT and TaxSlayer simply provide most forms at all price points.

6. Limitations to Navigation Within Your Return
H&R Block’s interview process and navigation system may be too methodical for experienced filers. Once you begin your return, you can’t skip over sections that don’t pertain to your tax situation. Instead, you have to answer each question in order before moving on to the next section. Only after you complete a particular part of your return can you navigate back (or forward) to it without going through all the intervening interview questions again.

By comparison, TaxACT’s Deluxe version allows you to choose which sections you want to work on and when. If you know that a particular section doesn’t apply to you, that can save you valuable time.

Final Word

Choosing an online tax preparation program isn’t a decision to make lightly. Whether you’re in line for a refund or know you’ll owe some money to the IRS or state treasury, you’re surely concerned about minimizing your tax liability. And if you have a complex tax situation, you need to avoid making major mistakes or omissions on your return – which could raise your risk of an audit.

H&R Block at Home has a lot of great features, a long track record, and a well-known brand behind it. But it’s not the only choice out there. Before settling on your final choice, take some time to review as many options as possible.


H&R Block at Home occupies a nice middle ground between programs like TurboTax, which is hands-on, user-friendly, and expensive, and TaxSlayer or TaxACT, which are both cheaper and more DIY-friendly. A great refund bonus, moderate prices, in-person support (and physical offices), and flexible payment options are all nice perks. However, the lower-priced plans are relatively bare bones, the preparation interview may require some guesswork or interpretation, and importing capabilities from other programs are surprisingly limited.


4.2 out of 5 stars: H&R Block is generally affordable and easy to use, with flexible payment options and great in-person support. However, add-on fees (such as refund processing) are annoying, as are shoddy importing capabilities.

Brian Martucci
Brian Martucci is a freelance journalist and branding consultant who loves to provide practical personal finance advice for regular people. When he’s not writing about frugal living, long-term investing, or consumer-friendly financial products, he’s probably out exploring a new trail or sampling a novel cuisine.

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  • cbpercy

    BEWARE! I have been a Tax Cut user (via CD) for years, but for some stupid reason decided to do the online version of the new At Home program. After entering ALL of my info, the program froze and I could not return to my return. Over two hours with top tech support did not resolve the problem, so I am relegated to REDOING my taxes from scratch on April 5, 2010.

    I will NEVER use this program again….not ever.

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    • Milt R. Smith

      The big omission in TC(whatever name) is lack of automatic import of interest, dividends, etc., etc. from such as brokerages – a feature which saves pages of typing and is found in TurboTax. This makes TC strctly a second choice product.

  • Don Hartman

    The new H&R Block Deduction Pro Onlines sucks at best. It is slow and clunky. Whoever thought to take this product online rather than a stand-alone product as it has been in the past should be fired.

  • Cindy Eiger

    Wanted to let as many know as possible; just tried to use H&R Block at home and it failed me. Had a schedule D for my husband–his assets alone–not mine. And it wouldn’t let me override my name and put his. Finally was told after numerous phone contacts with customer service–“you will have to file by mail!”

    My suggestion–DON’T USE H&R BLOCK!

  • SG Coleman

    it’d be great if the support I P-A-I-D for with this CD actually existed!!!!!!!!!!! i have spent way too much money over the 10yrs I have used this tax system to spend this much time trying to resolve my issues — NEXT YEAR, TURBO TAX – INDEED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Bill Grosz

    What master genius decided to remove Deduction Pro from the CD? Started using the on line version to track this year’s deductions and upon trying to return to it discovered that the file was empty. That was the second time I had found the file empty after re-entering all the info. I have been a Tax cut/H&R tax program user since 1990, but I will try a different program next year. I truly detest not being able to recover data. And the program is of no help nor is the help line. No answer to an e-mail question on the topic.

    • Angry User

      Same experience with entering the data only to find the file empty when I saved and returned. When I finally got a download with data, I could not import the data into my return. I was on a chat with a “technician” three times. No one really knew the
      answer. I was told I had to select “import” on the opening screen even
      when starting a new file. The only “import” option was to import last year’s
      data, which browsing for the file could not find. It also messed up my downloading options last year. When looked at the files in the deduction pro folder I found ALL my downloads from whatever source in that file. What a mess this program is. It used to work great on the CD. Now the program is online and the data is on your computer. It cannot be opened or imported.

  • angry accountant

    Worst software ever. Very clunky, difficult to navigate back and forth or see your return while in process. My state efile failed for no reason or fault of my own. Rather than allow me to efile again after this error, the software insists that I have to mail in my return which is not true. Technical support is a joke.

  • Chaderack77

    H&R Block problems
    This year the problems got bigger good luck getting return filed, tech support is aware of the problem but doesnt know how to fix, she said erase cookies, restart try again. nothing she then pulled the
    “your phone is breaking up, hello..and hung up on me after she ran out of things for me to try.
    then she got my personal info n said i would have to pay a fee if i want to print my last years return when I told her I was gonna try a different company. what a joke.
    dont waste your time, or money. . hopefully they get it fixed next year but it doesn’t seem like they care, especially Kewellin. lol that was the name she gave me. Anyway good luck.

  • Redjeepdog

    Last year when H&R decided to not have a disk for DeductionPro and ALL data in one file/place I swore never again. Forgot and this year am fighting having the Deduction Pro on line, is very clumbersome and difficult to use. The “old” Deduction Pro was great, everything in one package. For 2012 TurboTax or ??? here I come. 10 years with H&R and Never Again

  • http://www.facebook.com/profile.php?id=1073050995 Lisa Wood

    Oh my gosh. I tried to use HR Block at home this year. What a nightmare. First of all, the navigation is horrible; terrible user interface. Then, the system tried to tell me I was going to have to pay a penalty for excess IRA contributions. My contribution was $2,500 – the limit is $5,000. Then, it found an error in my deductions, but wouldn’t let me change it, no matter what I did. What a horrible, horrible product. I sent them “feedback” and told them I was going elsewhere.

  • Alabmez

    I have windows xp os and when I put in the cd it will not run. The device is working properly. Since I bought it at a store and opened the box I’m stuck with it. Guess I will have to buy another tax program. Not taking any more chances on H&R block. Going to Turbo Tax.

  • thinkerman

    The Canadian online version is awful compared to what it was last year (Safari 5.x on Mac). Too many failings to list. We are abandoning it and starting over. How does something that was pretty good turn into complete drek like this?

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