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TrustedID Review: A Proactive Identity Theft Solutions

By David Bakke

identity theft productI just finished reviewing the identity theft solutions product TrustedID. They offer practical identity theft solutions to protect individuals, families, and businesses. They also offer the industry’s most comprehensive protection regarding your personal information. What I immediately liked about TrustedID is the word “proactivity.” So many other sites out there that either claim to offer protection or claim to monitor your credit only do so in an “after the fact” sense. Meaning, they don’t do much about preventing identity theft, they can only help you once it’s already occurred. TrustedID offers more and that’s a big reason they are highly-touted and have received some great reviews. The website offers three basic products:

IDEssentials

Their basic service, ID Essentials, offers what you would expect to see in most identity theft packages. They monitor your credit report and monitor your score. Honestly this doesn’t do that much for me because I want somebody that’s going to help stop identity theft before it happens.

This is where their Identity Threat Score comes in. It’s hard to get a good understanding of exactly what they do without signing up, but basically, they will scour the internet, searching for anything out there related to your personal financial information. They then analyze any patterns that they find to determine whether you have recently been, or are about to be, a victim of identity theft.

If you are determined to be at risk, they walk you through the process of what up need to do to stay safe. And they go through this process on a regular basis so your score is constantly updated.  They also speak in easy-to-understand terms. The lower your score, the safer you are. To me, this Identity Threat Score is one of the key features of the entire site.

The cost for this service ranges from $10 to $15 per month for individuals, or $20 to $28 for families, depending on how long you sign up for.

Credit Lock

The second product they offer is Credit Lock. Basically, they can take care of locking and unlocking your credit report. This is also called “freezing” your credit. It is another form of protection against identity theft. When your credit is “frozen” or locked, your credit report cannot be released to new lenders, making it impossible for you, or anybody else, to apply for new credit until it is unlocked. Whether you need to lock or unlock it, it may require a “few days planning.” The cost for this service is the same as for IDEssentials.

Data Breach Defense

And finally they offer a product that is mainly geared towards businesses. It is called Data Breach Defense, and it offers solutions for companies seeking to protect employees, customers or members following a data breach. What they are looking to do here is to preserve your relationships with your customers and employees and also preserve your company’s reputation. And once again this is where “proactivity” again. At the core of this service is something called IDSafe, which reduces the vulnerability of lost or stolen information and reduces the chances that it can be used by criminals to hurt you.

My Opinion

Overall, I think that TrustedID is a very comprehensive site and product, and it has a lot of features and benefits that I liked. I found it to be filled with information, and not so much filled with sales pitches as you might find on other identity projection websites. They want you to buy their product, but they also want you to know why you should buy their product. They take the time to explain to you how identity theft happens, how it affects you, how it affects your credit, and so on.

Regarding the individual products, what I liked the most about IDEssentials and about the Data Breach Defense is that they have proactive services. There is not a whole lot that you can do once your identity has been stolen; what you need is measures in place to prevent it from happening to begin with. These two packages do that.

Regarding the Credit Lock product, I can honestly say that I doubt I would recommend this. I have never had to freeze or unfreeze my credit, but from what I know, this can be done for free in many states. And in the states where it’s not free, the charge is minimal. You may want to consider this product if you are purchasing it for the sake of convenience, but if you find you are constantly freezing and unfreezing your credit, to me, you may want to look at a change in your behaviors to better protect yourself.

Besides that, I think that TrustedID provides two solid quality products regarding protecting your identity.

Free Trial

All three products offered come with a free two week trial, so you can check any of them out for free for two weeks if you so desire.

Another key feature that I uncovered is that if you choose the family option for any of these packages, that means that all adults and all children living at that address will be covered. This could make these products even more economical if you have a large family, extended family living with you, or roommates.

And finally, they also have a tab on their site where you can get a list of recent data breaches. I would enjoy having this feature at my disposable to stay up to date on any activity in my area.

They also offer 24/7 customer service, which is a must for identity theft protection.

They have a blog there which I believe is written by the owners of the company. I found the quality of the content to be good; I just wish there were more of it. They post there only about once per week.

Other Reviews

TrustedID is a highly touted website. On their home page, you can find links to articles written about them in the NY Times, Newsweek, the Wall Street  Journal, and others.

Of the many other reviews that I read about TrustedID, I almost found myself searching for someone to say something bad about their site. Virtually everything that I read out there was positive. It seems that the two major players in this game at the moment are TrustedID and Life Lock. I believe Life Lock may be a little less expensive, but I don’t know much about their products or services.

I did read a report issued by the Better Business Bureau about TrustedID. They gave them an A- rating. They reported that they received a total of 20 complaints in the last 36 months. Given their customer base, this is a pretty low number.

In short, I would recommend TrustedID. They have two products that would go a long way in preventing identity theft in addition to assisting you in the unfortunate event that it occurs. I may stay away from the Credit Lock package, but the other two products seem to be solid, credible, identity theft protection tools.

As always, your comments and feedback are appreciated below.

David Bakke
David started his own personal finance blog, YourFinances101, in June of 2009 and published his first book on ways to save more and spend less called "Don't Be A Mule..." Since then he has been a regular contributor for Money Crashers. He lives just outside Atlanta, GA and most all of his free time is taken up by his amazing three year old son, Nicholas.

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    I bit on the claims of TrustedID, and I’d have to say that their
    customer support is pretty feeble if there actually is a reported
    incident. Whether they misreport alerts, or just don’t have the means to
    interpret them, the receipt of one is bad news, since you’ll never get
    an explanation for it. It appears that, if they even investigate alerts
    as they claim, it’s a perfunctory effort as, (many months later, after
    repeated inquiries), they offer explanations to the effect that an
    application must have had a typo, that caused it to be mistaken as your
    name. They just claim they’re forwarding information whose details they
    can’t access. It seems that $240/yr would provide more than passive
    messengers of the main 3 reporting services, but I have no evidence that
    it’s anything but that.

    You’d hope their investigative swat team would kick in after being notified of an alert,
    (though they should be proactive about them). But instead, you’re left
    to chase your tail with an answer evading phone clerk, who’s stock
    answer for everything is that it’s what’s in your credit report, which
    they can’t access.

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