About · Contact · Top Personal Finance Blogs

Ally Bank Review: Your Friendly Online Bank

by Mark Riddix

Ally Bank is an Internet bank that was started in May of 2009. Ally Bank is a subsidiary of GMAC Financial Services, which has been around since 1919. General Motors Acceptance Corporation’s financial unit officially changed its name to Ally Bank on May 15th, 2009. I know you may be nervous about General Motors being in the name, but Ally Bank is a completely separate entity from General Motors. Ally Bank is a FDIC insured bank and the company website emphasizes that the bank is well capitalized. The name Ally Bank was chosen because the bank is considered your “ally” or friend that helps you achieve your financial goals.

Opening an Ally Bank account is a four step process. Here’s how to do it:

1. Select your account type.

  • Single owner
  • Joint owners
  • Multiple owners

2. Enter personal information.

  • Name
  • Social security number
  • Home address
  • E-mail address
  • Date of birth
  • Phone number

3. Fund your account with opening deposit.

You can fund your account by linking it to any existing checking or savings account.

4. Set your account options.

You can establish automatic contributions to build your savings.

Ally Bank’s Financial Products

High Yield CD – The high yield CD offers up to 1.84% APY, which is significantly higher than the current average CD rates. Ally offers the Ten Day Best Rate Guarantee which means that you get the best rate Ally offers for your CD within ten days of opening an account. A high yield CD can be opened with as little as one dollar.

Raise Your Rate CD – The raise your rate CD is a 2 year CD that gives you the option of locking in a one-time rate increase. Assume you invested $1,000 in a 2 year CD with 2% interest. If interest rises to 3% the next year, then you can take advantage of the option and increase your interest income an additional 1%. The current rate on the “raise your rate” CD is 1.60% APY. This rate is nearly double CD rates offered at Bank of America, Chase and Ally Bank.

No Penalty CD – Most CDs have early withdrawal penalties that can cost you as much as 10% of your balance. The no-penalty CD lets you withdraw your entire balance any time without any penalties. The current interest rate offered is 0.96% APY.

Online Savings – The online savings account offers one of the highest interest rates in the industry. Six transactions are allowed monthly. The online savings account is currently paying 0.89%.

ally bank savings account

Money Market Account – Ally’s money market account is very similar to the online savings except you receive a check card and checks. There are no ATM fees, and the first 50 checks are free. Ally’s standard checks are always free. The MMA rate offered is 0.89%.

Daily Interest Checking – Ally’s checking account pays 0.80% on balances greater than $15,000 and 0.50% on balances less than $15,000. Plus, you get the following features:

  • Cash back when you shop
  • Free online bill pay
  • Free checks and unlimited check writing
  • No ATM fees

Advantages

  • No monthly fees like traditional banks.
  • No minimum to open an account.
  • No minimum balance requirement.
  • Customer service is available 24 hours per day, 7 days a week.
  • Variety of banking products.
  • Interest is compounded daily.
  • FDIC insurance up to $250,000 per account.
  • No penalty for withdrawals from certificate of deposit.
  • Ten day best interest rate guarantee on certificates of deposit.
  • Website is very user friendly.
  • Bank seems to be in good financial shape.

Disadvantages

  • The only term for no penalty certificate of deposit is 9 months.
  • All of the rates are not as high as some online banks.

Final Thoughts

Is Ally Bank right for you? Ally Bank seems like a pretty decent option if you are looking for a direct bank. The customer service is the best part of Ally Bank. Every time that I visited the website, a customer service agent was available and ready to assist me through an online chat window. The phone response time was good as well. You can reach a customer service representative 24 hours a day, 7 days a week with virtually no wait time. All of the accounts are FDIC insured, and the interest rates are very competitive with other online banks. I think that the CD rates at Ally Bank are some of the best around. However, the interest rates on the savings account can be beat. SmartyPig, Capital One and a few other banks offer better rates on their savings accounts.

Ally Bank should be considered a viable option for anyone looking to get started with an online bank account.

0.89% APY – Open a High-Yield Online Savings Account with Ally Bank today. No Monthly Maintenance Fees!


Mark Riddix is the founder and president of an independent investment advisory firm that provides personalized investing and asset management consulting. Mark has written financial columns for Baltimore and Washington, D.C. area newspapers and is the author of the book, Your Financial Playbook.

Related Articles

Comments

  • Karmella

    I haven’t put any money there as of yet, but I have friends who have and I have heard that it’s a smooth process.

    Are the “customer service agents” through online chat bots or are they actual humans (just curious, if you could tell)?

  • Em D.

    I’ve had accounts with ally for years (previously called GMAC). The high interest rate cd account has done quite well- though the rate is only around a third of what it was when I opened it- but that’s industry wide. Overall, I’ve been very happy with them. I believe you get real people when you call and they are nice and helpful- though I think I’ve only called about forgetting my password.

  • http://madsaver.com Mac

    They do sound decent, but don’t offer enough incentives for me to consider switching at this time. The interest rates are better than average. I don’t like the fact that you are only allowed 6 trx/month in the savings acct…then again, I probably wouldn’t need more than that. I just don’t like limits.

  • Elizabeth I

    I used to have accounts with GMAC and other accounts, then we simplified our banking and are going with one bank. However, I think I really need to revisit Ally, thanks for the detailed post.

  • Mark Riddix

    It appeared to be actual customer service reps because they provided a customized answer. Normally bots give you generic information.

  • Mark Riddix

    That’s actualy a law for all savings acounts. You are not allowed more than six transfers or withdrawals in a month.

  • Mark Riddix

    You’re welcome.

  • http://www.ally.com Ally Customer Care

    Karmella,

    Thanks for the question and for considering Ally for your banking needs. Mark thanks to you for chiming in on our behalf and you are correct! I am happy to let you know that our Customer Care Associates are real folks who are here to answer your questions via phone and chat 24 hours a day, 7 days a week. For more information on our current products and services or any additional questions you may have, please visit us online 24/7 or via phone as well.

    Ally Customer Care

  • Paul S

    Folks I would not open an account with these theives under any circumstance. I made that mistake and still paying for it. Seems they could not automatic deposit my first paycheck in to the account. so I overnitghed at cost of $52 the check. Seems there was no one there on Saturday to accept the check so It was not delivered unitl Monday morning. Tuesday my Account showed the check deposited and my available balance was what I was expecting to be, so I started paying my bills. Next morning I now see a negative current balance and multiple 9.00 fees. Called the bank and they informed the check had a 10 day hold on it. So here I sit being payed but not able to access the funds. Next up they start sending out bill pays for bills I expected to have money for. They sent one out the 21st of the month and it has yet to arrives and tomorrow it will be late. Look at my account today and they sent another one to the same place that was not authorized. I have closed the savings account and just waiting for the hold to finally clear and I am gone from this bank. I would not trust ally to take out my trash let alone handle my money.

  • http://www.ally.com Ally Customer Care

    We are Ally Customer Care and are sorry to hear you did not have a good experience with us. We’d like to look into your situation further to see what can be done to address your concerns. Please send us an email at [email protected] and provide your contact information so that we can contact you directly. We look forward to hearing from you at your earliest convenience.

    Ally Customer Care

  • clay

    After setting up an acct with ally, I then initiated a fund transfer to ally (using ally’s online system). I called ally beforehand to make sure it would be ok since the 30 day time frame to deposit was approaching. I was ASSURED that as long as I initiated the transfer before 30 days, it was fine. I waited patiently for several days but received nothing from ally.. no e-mail, no phone call. I signed onto my ally acct. and now my balance showed a NEGATIVE dollar amount instead of zero. When I called them, they said my acct had been closed because I didn’t deposit money in time! BUT.. they had taken my money from my other bank! Incredulously though, they said at the same time that since the acct. was closed that they DIDN’T really have my money! My “old” bank confirmed the monies had been sent to ally. MORE calls to ally.. they have NO idea where my money is or how to get it back! I go into my “old” bank and they actually spend a LOT of time helping me figure it out although they had NOTHING to do with the problem. With the information (ACH tracking numbers that ally wouldn’t bother looking for) from my “old” bank, I call ally AGAIN ( I don’t even know how many times I called ally). This time (after mentioning perhaps banking authorities might be notified) they miraculously are able to find the money! I am STILL waiting for the money to be returned to my “old” bank. Funny.. their claim to fame.. being an ultra modern, high-speed, web-based bank.. sure seems like BS when you consider it has been over TWO WEEKS and I STILL don’t have my money back and they weren’t able to find, track, or identify ANYTHING! I had to go into an old-school, brick and mortar bank and have a REAL PERSON help me! So, an online bank may give you a little interest and allow you to use ATMs nationwide, but JUST WAIT until something goes wrong! THEN you will wish you had a REAL PERSON to help you! The winner here is oddly enough.. BANK OF AMERICA (my “old” bank)! haha! Caveat Emptor!

  • http://www.ally.com Ally Customer Care

    Clay, we are Ally Customer Care and are sorry to hear you did not have a good experience with us. We’d like to look into your situation further to see what can be done to address your concerns. Please send us an email at [email protected] and provide your contact information so that we can contact you directly. We look forward to hearing from you at your earliest convenience.

    Ally Customer Care

  • Gareth Cook

    Clay – All I can say is wow. I’m so sorry to hear that. Hope it all worked out in the end.

  • Mike

    Ally bank will lie straight to your face and smile while doing it. I have had my savings acount for over a year with Ally bank and thought everything was good until they started charging me tons of fees that they specially had told me that didn’t charge. Don’t use this bank unless you want to wake up one day and see your account pounded with fees when you though you had a “free” account with “no fees”. SURPISE there is a reason why the interest rate is so high, they make up for it with fraudulent fees. I am filing a small claims case in the state of Pennsylvania – go check out the court records.

  • http://www.nwtaxpreparation.com/ NW

    Ive been looking for a new bank to use ever since chase started charging a 10$ monthly fee for your checking accnts. and this one looked promising but after all these negative reviews it made me pause, I’ll have to look into this deeper before i decide to switch banks.

  • Angry Client

    TERRIBLE EXPERIENCE—I applied for a mortgage through GMAC (now ALLY) about a month ago. I was told for the past three weeks that everything was going great and the loan would be finalized soon. I received a wonderful credit and interest rate….and then, last Friday got a call from them saying that despite making more than enough money, despite a previous mortgage with GMAC with an excellent payment history, despite credit scores over 720, etc etc etc, that they do not want to give the loan.

    They made the illusion that I had the loan and everything was going to go through fine for a month straight and then said no. They gave me NO explanation or reason why. This was a TERRIBLE EXPERIENCE, now I have to close in less than a month on the house I am buying because they wasted my time for a month straight. I wish that they were allowed to fail as they are failing to provide the services they advertise. It is all a facade, they got the bail out and they are not lending the money out and the customer service is terrible. No wonder they are changing there name to ALLY bank, they need to bury the skeletons they have. It is practices like this that make it obvious why they were in the trouble they were in financially and why THEY SHOULD HAVE BEEN ALLOWED TO FAIL!

  • Fornerb

    Do not open an account with these crooks-switched all accounts from a traditional bank to them. Wife called to set up access to joint account which led to them placing holds on all accounts, rejected debit card transactions and declined checks. Have emailed them trough their website and called numerous times to unlock the accounts. Service reps are ridiculous-”someone will call you within 48 hrs”–call them back after 48 hrs and get “someone will call you within 48 hrs”. They will, of course continue to accept direct deposits into account, but nothing they can do to unlock account. A great business plan for Ally-accept money but hold it hostage. Best I could do was a frantic call to company HR to change direct deposit as to not give these crooks any more money. I have filed complaints with FDIC & PA attorney general and continue to wait for that call within 48 hrs. Class action suit cannot be far off.

Links monetized by VigLink
Recommended:
Get Green Friendly by Viewing and Paying Bills Online Close