Sprint Total Equipment Protection

Sprint Total Equipment Protection Review – Phone Insurance App


Sprint Total Equipment Protection

This post brought to you by Sprint. All opinions are 100% mine.

sprint total equipment protectionWhile it is thrilling to whip out your new smartphone and gain access to a world of information, that exhilaration can be replaced with a terrible, sinking feeling when your phone is damaged or lost. Mobile service providers sell insurance plans to allow their customers to receive a new phone in the event of loss, damage, or theft.

Sprint now offers the Sprint Total Equipment Protection App to Sprint and Nextel customers. The plan goes beyond a simple replacement policy, by developing a useful application that can assist you if something happens to your phone. The coverage is optional and can be canceled at any time.

How It Works

Tracking Features

Sprint’s protection plan offers a traditional insurance plan, and a nifty application that you can download. With this app, if you misplace your phone, you can activate the app’s tracking feature and pinpoint the phone’s exact location to facilitate recovery.

In addition, you can go online and trigger an alarm on your phone, even if you had the phone set to vibrate or silent; this can come in handy when your phone is in between a sofa cushion or hiding in a jacket pocket. If you cannot locate your phone, Sprint can synchronize your contacts, remotely disable the phone, and erase address book contacts from the phone.

Insurance Policies

The basic insurance policies apply as well. If you damage your phone, Sprint will repair or replace the phone. There is a deductible of $50 or $100, depending on the cost of the phone covered. The Sprint Total Equipment Protection Plan can help people who have a knack for damaging or misplacing phones.

For those interested in trying the service, the app and the plan costs $8 a month. Customers can also purchase the Equipment Replacement Plan and the Equipment Service and Repair Plan separately. Occasionally, Sprint offers customers an open enrollment plan (until 8/30/11), where customers who previously opted out of the insurance can still purchase the plan. Typically, Sprint customers must activate the plan within 30 days of purchasing a new plan or activating a phone.

sprint total protection plan


  1. Phone Recovery Tools. While many people can find their phone simply by calling it, that trick doesn’t work when the phone is set to vibrate or when the ringer is turned off. Customers can track their phones across town or on the other side of the country with the Sprint Total Equipment Protection Plan.
  2. Security Features. You can remotely erase your personal information if your device is lost or stolen.
  3. Data Synchronization. If you cannot recover your phone, your data will be reset to a new phone.
  4. Service and Repair. The Sprint Total Equipment Protection Plan provides customers with coverage for issues related to normal wear and tear, routine maintenance, and mechanical or electrical failure not covered by the manufacturer’s warranty. Customers can bring phones in for repair to one of Sprint’s 1,300 service and repair locations.
  5. Replacement Policy. If you accidentally lose or destroy your phone, your phone will be replaced. Customers can file claims online and the replacement phone typically arrives within one business day. Customers can submit up to three claims for replacement phones in a 12-month period.


  1. Cost. The two-year cost for this service, $192, might equal the discounted price of a new phone, or mitigate the cost of a new phone when your contract comes up for renewal.
  2. Used Phones May Be a Better Replacement Option. New phones quickly begin to depreciate. If you lose or destroy your cell phone, you may purchase a used phone for less than the combined price of the plan’s premiums and deductibles. Before buying this policy, consider that alternative.
  3. Deductible. With a $100 non-refundable deductible applied to some claims, you still have a lot to lose if your phone is lost, stolen, or damaged. The $100 deductible applies to most of the smartphones provided by Sprint.
  4. No Upgrades. If you file a claim for a replacement phone, you receive the same type of phone, even if newer models are available. The replacement phone may be new or refurbished. The plan also does not guarantee the color, features, or accessory compatibility of the replacement phone. The maximum replacement value for any replacement phone claim is $1,000.
  5. Security Can Be Defeated. Criminals can bypass safety and security measures by removing the battery, and selling the device overseas, outside of Sprint’s reception area.

Final Word

Insurance policies are not designed to save customers money; they are designed to provide customers with peace of mind. If you depend on your smart phone, and can’t function without it or the data contained on it, this plan is a bargain. If you travel, and have an increased risk of misplacing, damaging, or losing your phone, this might be the right plan for you.

However, if you can regularly back up your data, take care of your phone, and plan to upgrade your existing phone in the future, you may want to consider just saving the $8 monthly premium to pay for a new phone.

Do you use the Sprint Total Equipment Protection Plan? If so, have you ever filed a claim?

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Comments Disclosure: The below responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

  • Irritated

    Do NOT purchase Total Equipment Protection for any phone. It is a ripoff. It basically only covers your phone if you lose it or it is stolen. Not sure how that is beyond what the regular insurance does. Total Equipment Protection does not even cover the phones battery. “Total Equipment” is totally deceptive marketing. How can you say it is “total equipment” when the plan doesn’t cover the battery?

    Do not get Total Equipment Protection for ANY phone.

  • [email protected]

    I have to agree with Irritated. Since most of the phones store a bulk of the information in the cloud, there is no advantage to having this. It is deceptive marketing, but I’m sure there is some fine print somewhere that will save them from a law suit. As a buddy of mine said, your best bet is to get it for the first month or three. Then cancel it.

  • Upset

    Sprint total protection is not any good. Best buy insurance will replace your phone if they can’t fix it. Sprint tells you there is water damage and charge you the deductible. You don’t have to drop it in the water. High humidity will be considered water damage.there are for members on my plan. My son brought his phone in for repair and they told him he had water damage. My wife brought hers in and was told the same. They told her they can not fix because there is water damage. She told them she did not get it wet. They told her high humidity can do it. That’s not right. Would not recommend sprint insurance to any one. Not happy

  • Unsatisfied

    At first I had no intentions of using TEP when I first started my plan however a sales rep kept persuading me to add it on to my plan as it was the most “reasonable” of all phone insurance plans and so I did. A year later, I somehow smashed my phone at an event I was attending to so I did what anybody with a phone insurance plan would do and filed a claim. It requested that I paid a $200 deductible. In my head I’m thinking so I paid $11 extra on my bill for a year so if I could break my phone pay another $200? I could easily find the same kind of phone I was using for that same price WITHOUT the TEP plan. I’m kinda disappointed that I wasted those useless monthly surcharges for a year now, but now that I know..its goodbye TEP. I hope you guys don’t waste money adding TEP to your plans as I did.