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CheapOair Review – Cheap Airfare, Car Rentals, and Hotels

By David Bakke

One thing that I have recently learned regarding online shopping for airfares, car rentals, and hotel reservations, is that no longer do the “heavy-hitters” always give you the best rates. There are a lot of newer, lesser-known sites that a lot of times will have better pricing. I just finished researching the online booking website CheapOair. In addition to airfares, they offer great travel information and rates on cars, cruises, hotels and packages. 

All the Same?

My initial reaction to checking out CheapOair was that they must be like all the rest. I am sure you know the routine. You need to book a flight so you think you’ll do your research to find the best fare. After you go to all of the major websites, you come to find out that all of their “special” and “hot” deals are the same and you just wasted a bunch of time. 

This is not the case with CheapOair. I first spent quite a bit of time looking at their site for more information and user-friendliness. I found several items of interest that seem to be unique to this site alone.

The Perks

CheapoAir offers the following that I have not seen too much of on other travel booking sites:

  • $10 money-back guarantee if you find a cheaper flight or hotel reservation
  • $5 Inconvenience coupon if your flight is delayed more than one hour, or your baggage is lost or delayed
  • Variety of automatic discount coupons, ranging from $10-$15
  • Airport parking reservations

The money back guarantee and the inconvenience coupon must be submitted for within 12 hours of the booking of your flight or the occurrence of your flight delay or baggage delay. This is a great option as there have been many times when I have found a cheaper airfare fare shortly afterbooking my flight, and thinking that I had no recourse.

Regarding the $5 coupon, I could probably get rich from this discount alone considering the recent performance of the airlines, so I found this to be particularly appealing.

During my two or three day viewing of CheapoAir, I found advertised discounts on their site ranging from $10 up to $15. That’s not a massive discount. However, this is what set them apart to me because their fares were very close to most of the other booking sites, besides this discount. This is what allowed me to determine that they had the best rate in a lot of cases.

Another very interesting feature that I found to be unique to CheapOair is that they offer rates and reservations on airport parking. If you are travelling to an unfamiliar destination, this could really save you a lot of time and money. This is a great feature.

CheapoAir also offers a lot of the services that you will find on most other booking sites, including:

  • 24/7 customer support
  • Email updates for travel deals to top destinations
  • International travel listings
  • A user-friendly site

Buyer Beware

CheapOair seems to offer very competitive prices and they do advertise several discounts that the others do not. But, during the course of my research, I did find quite a few review sites out there that didn’t have great reviews posted about CheapOair. Some people had issues with customer service; some had issues with the veracity of the discounts mentioned. There were several others as well. As with any website out there that you are considering giving a try, be sure to do your due diligence and know on the front end what you’re getting into. If it were me and I were going to give CheapOair a try, I may give them a call before booking to go over all the discounts they offer, and any other questions that I might have. This could prevent any future issues you may have.

Yay or Nay?

These are my thoughts regarding online booking sites in general and specifically CheapOair. When dealing with airfares, I found that most sites offer just about the same rates. I usually try not to waste too many hours searching for the best fare, because most of them seem to be the same. However, you can find cheaper rates if you go to some of the smaller, lesser-known sites. I tend to limit my searching of online airfares because if you’re searching for that “golden” rate out there that is going to beat everybody else by some huge margin, it usually just isn’t there.

Lately, I have landed upon and have used a different online booking site for my air travel. It is often smaller site such as CheapOair. So the question remains: Would I use CheapoAir? The answer is “yes, but with some due diligence.” I would certainly consider booking with CheapOair. However, if I ever decided to actually use them, I would probably invest some time into a phone call either before or after booking to their customer service department. I would go over with them the discounts that apply to my fare or that I may qualify for during my trip. I would double check all aspects of my reservation, and I would make sure to note the name of the person that I spoke to.

Just because an online booking site out there is not a “heavy hitter” or does not get as much publicity does not mean you should never consider them. It just means that you should go into things with your eyes wide open. Have you had any experiences with CheapOair, or any other feedback you’d like to share? Please feel free to let us know below.

David Bakke
David started his own personal finance blog, YourFinances101, in June of 2009 and published his first book on ways to save more and spend less called "Don't Be A Mule..." Since then he has been a regular contributor for Money Crashers. He lives just outside Atlanta, GA and most all of his free time is taken up by his amazing three year old son, Nicholas.

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Comments

  • Darylproulx

    I purchased a plane ticket through CheapOair. When I arrived at the airport, I was informed that I didn’t have a ticket. I had my assigned seat, but no ticket. I don’t understand. So I contacted CheapOair, and they contacted AeroMexico. They got into a blame the other guy argument. AeroMexico finally denied my claim because I wasn’t at the airport 3 hours before the flight. What about the other 20 people in line who were on the same flight. I was 1 1/2 hours early. CheapOair would not give my money back. I PAID CHEAPOAIR, and they stole my money.

  • Davidbakke

    Daryl

    All I can say is “Wow”! Contact your credit card company to see if there is an option of disputing the charge. If there is, i am sure you will win. That is about the best advice that I can offer going forward.

    Thanks for sharing your story.

    • Darylproulx

      Contact the credit card company? It’s a little bit late to dispute the charge, it’s been seven months since I purchased the ticket, and about 3 months since the flight. This “dispute” has been going on that long. CheapOair is a scam….and don’t forget it.

    • Randrews

      What Daryl didn’t explain is that he showed up at the aero mexico counter according to the airline employee late, so he was denied boarding. We tried to get a waiver to release his tickets, or a refund, the airline requested documentation from him, he refused to submit any supporting paper. Therefore, aero mexico denied the reuse of his airline tickets, or a refund. Cheapoair is not responsible for customers arriving late for a flight, or what takes place at the airport. We do not work for the airlines, nor responsible for their employees. Our responsibility was to assist him in getting a refund in which we did.

  • Luv2travel

    cheapoair is a scam! Buyers please beware! Do yourself a favor and book directly from the airline. Don’t let this company sucker you in!

    • Davidbakke

      Luv

      Thanks for commenting! Our readers will appreciate your insights.

    • Davidbakke

      Luv

      Thanks for commenting! Our readers will appreciate your insights.

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  • Larisa

    I booked a flight to paris for the end of September. These comments scared the heck out of me so I checked the airline website and we appear to have tickets. Hopefully it will be alright!

    • Davidbakke

      Larisa–

      Yeah, I hear ya! Good luck and enjoy the trip! And thanks for commenting

  • Sherrie

    I have used Cheapoair for the past 3 years or so and have not had one glitch. My experience has been the best ever. I totally recommend. I noticed some complaints were in clicking on a wrong time for flight. You must double check your final to ensure you clicked on the right one. I have had no problems whatsoever.

    • Sherrie

      I also have an upcoming round trip flight to Mass. and I am quite positive it will be no different to my other trips to Tenn., Florida, and Mass. in previous years.

      • Davidbakke

        Sherrie

        Thanks for sharing your experience. Our other readers will appreciate it!

  • Tceccu

    CHEAPOAIR…DON’T USE THEM !!!!

    Incedible long wait times when you call, min 20 minutes EACH TIME I CALLED. they must do it on purpose to dessuade people from calling.

    Flights get cancelled and they don’t advise you!!

    The employees talk to you like your an idiot

    When they offer alternatives to cancelled flights be very careful because they won’t tell you u are allowed a refund, there was a better flight, but they wouldn’t give it to us, they wanted us to pay a fee…this kind of thing has happened with Expedia and they will absolutely make sure u are happy with the alternate flight. These guys have me getting up at 3:00 in the morning for a flight…i don’t even know if I PHYSICALY CAN !

    Between rude employees, long wait times, cancelled flights, HORRIBLE HORRIBLE…..

    • Randrews

      Dear Tceccu, I’m with Cheapoair customer service, email me your booking number and I will see what else can be done to accommodate the schedule change. It appears it’s not acceptable to you, so we will work with the airline. Contact me at:
      [email protected]

  • The Wren

    I purchased an international flight booking through them a few months ago, failing to notice all the poor online ratings out there. The booking went through without a hitch, and I received flight confirmations for both bookings soonafter.

    Just yesterday, I went to the airline website, and the reference numbers for my bookings were not recognized as valid by the website. I called the CheapoAir hotline, and waited 8 minutes before hanging up and trying their online chat. Their online chat was not functioning, so I went back to the phone hotline, and spoke with a representative after roughly 5-10 minutes wait. The man I spoke to checked the bookings, said that everything was fine, and he suggested I call the airline to confirm from their end. I had no trouble understanding him, although he did say “P as in pita” when verifying my confirmation number!

    Today, I called the airline reservations line, and they confirmed that both bookings are in the system (their online system does not recognise external bookings). I was able to arrange seat assignments and verify that CheapoAir had included my request for a GF meal. Everything was in order, and my mind was greatly set at ease.

    We have not traveled yet, but I thought I would post this to alleviate fears for others out there who also have booked through CheapoAir. We’ll see how things go with the flight, but so far (apart from stress related to seeing all the online warnings), I have not had problems with my booking. Depending on how the journey goes, I might consider using them again, but I will certainly look more carefully at reviews before pulling the trigger next time.

    • Davidbakke

      Thanks for taking the time to share your story! Our readers will appreciate it.

  • ZG

    Do not use this company. I went to Hawaii and was left stranded there because my return flights were canceled. Calling customer service is a joke. I did get a reply using email but they simply blamed the airline. Reserve tickets directly with the airlines to avoid these kinds of problems.

    • Davidbakke

      Wow–pretty scary. Sorry about your experience, but thanks for sharing!

  • Npk

    I had a terrible experience with CheapOair and will never use them again. I booked flights with them for a flight out of Denver back in January (flying in August) and noted from an email that they sent that my itinerary had changed. I made not of the change but did not realize they wanted me to call them and verify that the change was okay with me. I don’t care how I get home – I just want to GET HOME. I got the the airport after two weeks of travel with kids in tow only to find that no tickets have been assigned and my family of four were stuck. When I called CheapO – I was on the hold for OVER 60 minutes at which point I had to hang up. United managed to find us tickets the next day but we had to spend the night at a hotel which we had to pay for. I called CheapO again – had to wait at least 20 minutes on hold – when I finally got through the person blamed United for changing the schedule. But, I pointed out – I paid for tickets with YOUR service and you told me I had tickets. Any other time I”ve used a discount ticket broker and the flight times have changed – they’ve just notified me of the changes and it’s all good. I was in the mountains rafting and hiking and they expect me to check emails for changes in flights and call them back to confirm??????? And be on hold for an hour???????
    DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!

    • Randrews

      NPK, I’m very sorry for the inconvenience. But the airlines do have operational changes all the time. As you mentioned, you didn’t have access to emails, so weather or not we emailed you or the airline, it seems you would not of known either way until you reached the airport, or called to reconfirm your flights 24 hours in advance.

  • H.I

    I just had a booking with them. for September 20. i canceled the booking 1 hour after i made the online request. because of the verification process.

    The Process:
    1- I booked through my UK HSBC Credit Card
    2- CheapOair wanted a verification, so they called me and asked to conference the bank in the same call to verify my account, and started asking for my passcode, sort code, account no……!!!!!

    so what i did is:
    1- I hanged up and called my bank to hold the transaction
    4- Called CheapOair to cancel the booking

    Honestly, i am worried from their verification process, I have been travelling a lot and never this this before.

    I will never use them again.

    • traveller

      Hi i just had the same exact experience with you. I want to know if after cheapoair sent cancellation email, they managed to charge anything to your credit card?

  • HappyCustomer

    I had a great experience with them. I booked on a week-end and within hours, my husband was very sick. I called on a Sunday to cancel. They gave me a full refund, including insurance, and within 2 days, the refund was back in my account. As far as I’m concerned, this is above excellent service.

  • Karl

    I have been traveling for business for over 25 years and have flown over 300,000 miles! I tried CheapO air for the 1st time. I had my wife go with me on this trip and booked two round trip tickets. I serparated the tickets because my work paid for mine and paid with my personal card for my wife. Booked the two round trip tickets and we both flew out with no problems. On the return flight we called the airline to verify the night before and found out Cheapo only had me booked back home with my wife seeming to only have a one way ticket which they charged us both $330 for our tickets! They would not accept our complaint which almost stranded my wife and then they wanted to charge us an additional $580 to get a one way ticket for my wife to get home …. unbelievable! I eneded up going directly to the airlines and booking the flight cheaper than what Cheapo was offering. I have never been so furious and I’m usually an easy going traveler. You get what you pay for with Cheapo Air! I have never put a service down like this but in this case I am compelled to warn any of you to stay clear of them!

  • njersey5389

    Cheapoair stole my money. I booked my son to fly from Charleston to Wilkes-Barre. The airlines would not let him on the plane as an unaccompanied minor, since there was a connecting flight. Cheapoair was aware of my sons age and that he was travelling alone (there is a field for birthdate on the online reservation page). They should be responsible for being aware of the airlines policies; that is what I pay them for. They told me to fax over my son’s birth certificate and that they would refund my money. Since the fax, they do not take my phone calls or return my phone calls and I have heard nothing from their waiver department. That is $400 that I could not afford to lose. These guys are theives and I can’t believe the authorities permit this kind of behavior to continue for as long as it has.

    • David Bakke

      New jersey:

      Sorry to hear about your experience. Try contacting your credit card company and initiating a dispute process. You might be able to get your money back that way.

      • cheapoair

        David, by disputing the charge, will void all waiver request with the airline, and there is a chance that her cc will not honor the chargeback. This is a legitimate booking, customer failed to read disclosed information or reconfirming with the airlines 24 hours prior.

        • njersey5389

          No, Customer did not fail on any account. Your drop down menu for the age of minors only goes up to 12 years old. There was no way for me to know that a 14 year old is an unaccompanied minor using your website. This is information that you should be responsible for. And the Customer did confirm with the Airlines. That is how the Customer found out that the tickets were no good.

        • njersey5389

          U.S. Airways refunded my money today in the amount of 322.10. Thank you both for your assistance with this. I could not afford to lose that money. Thank you.

        • cheapoair

          Very glad to hear that! thank you for the update, and can you possibly forward the COA 8 digit booking number to me so that your file can be documented.
          [email protected]
          this is our priority customer service email

    • cheapoair

      Njersey5389, when you purchase a ticket on our website for a unaccommpanied minor there is a link that is provided that advises to contact us directly that there are policies for booking minors.The fees come directly from the airline not COA. When you take it upon your self to book you are taking on all responsibilites that you have verified everything, including any fees for minor travel. We provide the tools for our customers. We have submitted a waiver request on our behalf to the airline, it is now upto the airline to allow the refund, all tickets are non refundable and the airline is in receipt of your money, not CheapOair. I will be glad to check the status of the waiver, but I need your 8 digit booking number to be emailed to us at:
      [email protected]

  • Chrisbui2013

    Hi there,
    Never buy a flight Ticket from Cheapoair, if you buy their insurance cancellation $24, It will work only if you are in the hospital or you died. it’s a joke. The only deal and it’s another joke it’s yu will pay $25 for cancelation and they will give you a credit back but for re-booking you will have to do with the same company and have $100 fee. I book 2 flights, one for $150 with Great Lake so I will $25 to spend in Great Lake but booking only through Cheapoair. and the other $265 with Frontier same deal $25 dollars cancelation and $100 re-booking fee.
    Never buy a ticket from them, the company team is in India, and they have zero care of what’s happen to you.

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