About · Press · Contact · Write For Us · Top Personal Finance Blogs
Featured In:

TurboTax Review 2014 – Online Tax Preparation Software

By Kira Botkin

Reviewed by:
Rating:
4.5
On March 4, 2014
Last modified:May 6, 2014

intuit turbotax logoTurboTax is the most popular tax filing program, and with the many different options available, there’s a fit for most anyone. It was the top-rated, best-selling tax software last year, and is likely to continue that trend. With the clean, streamlined design and step-by-step interview, this program is a great choice for novices, but does also offer support for more advanced tax situations.

With multiple apps, including a full-featured iPad app that supports all the versions, TurboTax is a product that has kept up with the times.

Key Features

  • Biggest Refund Guaranteed. TurboTax guarantees it will get you “the biggest refund you’re entitled to.” If you use another tax preparation method and get a bigger refund, TurboTax will refund your money.
  • 100% Accurate Calculations Guaranteed. If TurboTax makes a math error, it pays the IRS penalty and interest (though not any taxes that are due as a result of the error).
  • Free Audit Support. You’re entitled to free one-on-one guidance from a tax pro to understand your IRS letter, how to prepare for an IRS meeting, and year-round answers to your audit questions. For a fee, TurboTax can send someone to meet with the IRS for you.
  • Helpful Charitable Donations Guide. The built in program “ItsDeductible” provides the values for more than 1,000 donated items to get you the fullest value for your donations – but to access it, you must purchase the Deluxe, Premier, or Home & Business versions.
  • Assesses Medical Deductions Eligibility. TurboTax automatically helps you determine whether you qualify for medical expense deductions (so you can quickly see whether it’s worth calculating all those receipts).
  • Always See Your Current Total Refund. On the sidebar, at every step of the way, you can see where you stand with your refund or what you owe. This can be a helpful and interesting way to see how each step affects your refund.
  • Easy to Understand. TurboTax’s plain-English style and one-question-at-a-time format are easy to understand and make things simpler for first-time or nervous filers.
  • Prioritizes Items for You. TurboTax highlights the items most people are likely to need, such as entering a W-2, or figuring out deductions for children. Other items are available and easy to access, but you won’t need to go through all of them.
  • State Taxes Are a Snap. You can do federal and state taxes at the same time without needing to input information twice. State taxes are extremely simple, and ask only the necessary questions. (Each state tax return is an additional $36.99, however.)
  • Unlimited Federal Returns. You can do as many federal returns as you want, with five free federal e-files included, so you can prepare federal taxes for multiple members of the family without paying an additional fee. If you want to file more than five returns online, you can print the additional ones and file by mail.
  • Do Your Taxes on Your iPad. TurboTax has a full-featured iPad app available. Simply download the app for free, then pay to upgrade to the version you need.
  • File Quickly With SnapTax. If you only have a W-2 or otherwise have very simple taxes, you might be able to file on your mobile device using their new app SnapTax, which allows you to take a picture of your W-2, then file your federal taxes for free and state for $14.99.

turbotax start free

Advantages

  1. Don’t Pay Until You File. You can start all returns (with the exclusion of the Business edition) for free, and you don’t need to pay until you are ready to file. If you have items that are only addressed in a more expensive version, it will prompt you to upgrade at that time. You won’t be asked to pay until the very end, and you can use your refund to pay your tax prep fees (though you’ll be charged an extra fee of $29.99 on top of the tax prep fees to do so).
  2. Clean, Streamlined Design. The bright, simple design keeps the screen uncluttered and helps you focus. The question-and-answer interview breaks down data entry into one question per page to keep things simple. Often, you only need to enter one piece of data per page.
  3. Live Support Available. Free technical and tax question support is available with all online versions.
  4. See Answers to Others’ Tax Questions. TurboTax’s help system shows questions from real people with answers from tax experts. This can help you find answers to questions more easily and quickly.
  5. Multiple Access Options. TurboTax is available for download, on a CD, or as an iPad app.
  6. Transfer or Import Your Info. You can store information from year to year, and the software also allows you to import some prior year’s tax forms from H&R Block or TaxACT. Or, you can look up your W-2’s using TurboTax’s database, which pulls from ADP, one of the largest American payroll processors.
  7. Audit Support Available. Lots of free support is available in case of an audit – the Audit Support Center helps you determine what to do with a letter from the IRS. You’re also entitled to free one-on-one audit support, and you can ask agents unlimited questions year-round. If you do get audited, you can also pay to have someone from a TurboTax-affiliated firm meet with the IRS on your behalf, so you don’t even have to show up.
  8. Military Version Available. The military version helps you answer questions specific to military life (such as how to handle combat pay), and it is free for personnel in ranks E1 through E5.
  9. Get a Bonus on Your Refund. If you choose to receive some of your refund as an Amazon gift card, you can get an additional 5% to 10%, depending on the version you file with. (That is, if you elect to get $100 of your refund as an Amazon gift card, you’ll actually receive a card worth either $105 or $110). Free and Basic filers receive 5%, and all other get 10% extra.
  10. Useful, Free Apps. Additional apps are available to help you check your refund status, estimate your refund, and track deductions year-round as soon as you incur them, to be automatically imported into your TurboTax account at tax time.

turbotax screenshot

Disadvantages

  1. Can’t Transfer From iPad App. If you use the iPad app, reviewers indicated that you can’t switch from the iPad app to the online version – you’re stuck using one or the other.
  2. Can Be Slow. The system of being asked one question at a time is simple, but the many screens required to get through one section can become tedious if you know what you’re doing or have more complicated taxes.
  3. Annoying Reminders. TurboTax really wants you to know about the many methods by which you can obtain help – through popups, interstitial screens, and lots of reminders. However, it takes a few clicks to access the live tax help; most of the links are to internal help pages and questions asked by other users.
  4. May Prompt Unnecessary Upgrades. If you look at the guides on TurboTax’s website, they will tell you that you should upgrade to a higher version than you probably need. For example, the Basic version can handle mortgage deductions, but the website will tell you that homeowners should use the Deluxe version.
  5. Hidden Fees. Taking advantage of the offer to pay your TurboTax fees with your federal refund nets you a $29.99 processing fee.
  6. Not Intuitive for Complicated Taxes. It’s very easy to do a simple tax return, but if you have more complicated taxes, it can be difficult to find the proper forms to input additional information. TurboTax is especially great for simple taxes, but can be annoying for more advanced filers.
  7. CD Filers Pay for Live Advice. Live tax advice is only available for free if you use the online version. If you buy the downloadable or CD versions, a fee applies (though the exact amount of this fee is not disclosed).
  8. Help Answers Are Not Exhaustive. If you need more in-depth assistance than what is offered by the help section, you might need to find another resource. Also, many of the help files are questions asked by other users, who may not have checked their spelling (much less their capitalization) before entering – adding these to the permanent help files looks rather unprofessional.

Available Packages

The TurboTax website has a guide that asks you several simple questions to help you determine the best package for your needs. Each edition can only take you so far if you have to claim items such as self-employment taxes or investments, but if you tell the software you need to enter something else, it prompts you to upgrade.

The prices listed below are for federal taxes only, and a price increase may occur closer to the tax filing deadline. State fees are $36.99 per state form.

Free Edition

This version is strictly for those who have a straightforward filing status, such as those who are entitled to use the 1040EZ. It doesn’t include most of the schedules (such as Schedule A, for itemizing deductions, or Schedule C, for small businesses) – it only includes Schedule B (for interest and dividends), Schedule R (for the elderly or disabled), and Schedule EIC (to claim the Earned Income Tax Credit).

If you have a W-2 and a couple kids, this will work for you. But if you own a home, have capital gains, or received a 1099-MISC, you need to upgrade to Basic. You also can’t import prior year returns, access the tax return in later years, or import your W-2.

Basic – $19.99 (for a limited time)

This version supports the most commonly used schedules (A, B, C-EZ, EIC, H, R, and SE), but does not provide any advanced tools such as the ItsDeductible charitable donations maximizer. You can file a Schedule C-EZ (for self-employment or freelance income), but not a full schedule C. If you run a small business and want to use schedule C, you need to upgrade to Home & Business.

This version also allows you to access your tax returns at any time over the years after you file them, whereas the free edition doesn’t offer that ability. It also offers the ability to import your W-2. However, it doesn’t include support for the tax forms needed to report capital gains and other investments. This version is sufficient for many people with a W-2 job, a house, and common deductions, but doesn’t offer the additional help that many people turn to TurboTax to receive.

Deluxe – $29.99 (for a limited time)

The Deluxe version is the most popular version, offering support for everything in the Basic version, plus calculators and advice to maximize charitable deductions for goods, stocks, mileage, and home improvement deductions, such as new energy-efficient windows. It also offers more help with tuition and education-related deductions, as well as showing you your Audit Risk Meter, a tool that tells you what your overall risk of an IRS audit might be, and which parts of your return could be increasing your risk of an audit.

However, it doesn’t allow you to file a Schedule C, Schedule D, or many investment-related forms. If you want a little more hand-holding, this version does that – but otherwise, it doesn’t support much more than the Basic version.

Premier – $49.99 (for a limited time)

The Premier version includes everything featured in the Free and Deluxe editions, but also provides forms for investments such as stocks, bonds, mutual funds, and rental property. This version also includes more business-related forms such as the home office deduction; however, it still doesn’t include the full Schedule C.

Premier can help you calculate gains and losses on your investments, import information on your investments from participating financial institutions, search for tax-saving rental property deductions, and track employee stock plan purchases. It can help you keep track of your investments’ cost basis, assist with mortgage refinancing deductions, and help you set up new rental properties,  among many other items. It also includes support for schedule D (capital gains) and schedule K-1 (estates and trusts). Using the tools in this version from year to year can help cut down on your data entry time, since it transfers information such as cost basis and rental property locations from one year to the next.

Home & Business – $74.99 (for a limited time)

This edition is for those who are sole proprietors, consultants, contractors, or the single owner of an LLC. If you need to file a Schedule C in order to deduct your business expenses, you need to upgrade to this version. It includes everything in the Free, Deluxe, and Premier editions, and also includes tools to guide you on where to deduct your business expenses on Schedule C to help you get the biggest deductions for your business.

It also looks for deductions specific to your industry, provides advice on asset depreciation, and helps you prepare 1099s and W-2s for your employees or independent contractors. This edition is great for those with a small business, and it helps you maximize deductions on your personal taxes too, with tools for reporting charitable goods donations, home improvements, and more. This edition handles pretty much every form there is (except for farming income and foreign bank account reporting).

Business – $149.99

If you run an S corporation, partnership, C corporation, or multi-owner LLC, you need to upgrade to the Business version. While Home & Business is sufficient for single-person small businesses, those with more complex business arrangements need the extra forms support and guidance this version provides. It can produce not only unlimited W-2s and 1099-MISC forms, but also Schedule K-1 forms and 1099-DIVs.

Using QuickBooks during the year can make tax time very simple, as this version of TurboTax imports and categorizes all of your expenses. It includes all the features of lesser editions, and can also help business owners get the most deductions possible with tools to help categorize business expenses to get the biggest deduction. TurboTax Business is only available by download or on CD.

Military – Free or $24.99

Free federal and state filing is available for active-duty or reservist personnel in ranks E1 through E5 ($24.99 federal and $36.99 state for ranks E6+ and officers). Essentially, this version is the Deluxe version with some specific questionnaires to help you handle military-related items, such as combat pay and military-related job equipment deductions. The Military edition also helps you determine your state of residency if you’ve moved a lot. This is a great option for military members because many items in a military family’s tax situation aren’t handled in a normal tax program.

turbotax comparison

Final Word

Whether you are filing a 1040EZ or for a multi-member LLC, TurboTax has a product that can support all the forms you need. The only major downside is that Schedule C filers must upgrade all the way to the expensive Home & Business version just to deduct some postage or fliers.

TurboTax is the online choice of most tax e-filers. It is easy to use, and can help you understand some of the more difficult areas such as deductions and corporate tax elements. For the majority of tax filers whose situation isn’t all that complex, it can get you through the process quickly and with a minimum of stress. The interface has been redesigned with a cleaner, simpler look, and the format is very easy to follow.

Looking to file your taxes online using a different service? See a comprehensive comparison of TurboTax vs TaxACT vs H&R Block.

Kira Botkin
Kira is a longtime blogger and serial entrepreneur who enjoys gardening, garage sales, and finding stray animals. She lives in Columbus, Ohio, where football is a distinct season, and by day runs a research study for people with multiple sclerosis. She hopes that the MoneyCrashers team can help you achieve your goals and live a great life.

Related Articles

  • Steve Thompson

    One more item for the disadvantages. And this is from my personal experience.

    I am a biz owner and software developer. I need a tax software product to do my tax returns. I tried TurboTax for Business only to find out that it absolutely has to be installed on the “C” drive of a Windows system. Intuit doesn’t tell you that in advance. They also don’t tell you that their system “phones home” and provides them with data you might not want given to third parties, which they “give” to third parties (check out the .rtf file on the CD). But it doesn’t do this if you are running a Mac!

    While most people may not understand why someone would build a system with a very small “C” drive, the fact is, I have been doing this for more than 10 years. And Intuit will not assist you in this matter. In fact, I know how to change the install to put TT where I want it. And the program is set up to recognize that it is not on the “C” drive and delete itself!

    Good software sometimes has warts that are show stoppers. And none of this is spelled out on the box when you buy it.

    • Karmella

      Oh wow – I didn’t know that. Thanks for the info, I am going to look into this.

  • http://madsaver.com Mac

    Excellent piece of tax software. I’ve done my taxes via TurboTax Online for several years and it just keeps on getting easier. At first I compared the refund amounts to other desktop software, but it’s always been accurate. No need to use anything else anymore.

  • http://wisefinish.com Wise Finish

    Great review. Just did a similar review on my site!

  • Pingback: Realty News Now | Money Crashers Personal Finance Blog to Give Away 3 Apple iPads in 2010 Online Tax Filing Giveaway()

  • Pingback: Insurance News Alerts | Money Crashers Personal Finance Blog to Give Away 3 Apple iPads in 2010 Online Tax Filing Giveaway()

  • http://madsaver.com Mac

    Just heard via Wisebread.com that TurboTax has a bug with regards to the property tax refund for MN residents: http://www.wisebread.com/warning-turbotax-missing-minnesota-tax-info. Good thing I have yet to file for that. Other than this, I’ve had a good experience with this tax product.

  • Pingback: Money Crashers Personal Finance Blog to Give Away 3 Apple iPads in 2010 Online Tax Filing Giveaway - Askfortax()

  • Pingback: Win An Apple iPad Just For Filing Your Taxes | John Chow dot Com()

  • http://hubpages.com/hub/turbo-tax-online Amalia Greenburg

    I also think Turbotax is a great piece of software. This year I had my taxes ready early but didnt push the send button until the last day.

  • http://express-tax-refund.com/ Holtz Bill

    I have been using TurboTax for 6 years and I love it. Great Review!

  • http://www.nwtaxpreparation.com/ NW

    Ive also been using turbo tax for about 4 years and it is a great place to use. I especially love the e-file option so you don’t have to wait in line at the post office and you can get your claim back Much faster. I’m a return customer. Though like the reviewer said if you have a complicated return you might want to get help from an actual tax preparation company.

  • Cau Nguyen

    I try to enter the property tax for my main residence in the easy step but turbo tax doesn’t allow me to. I have to enter the amount directly into schedule A. However, this amount has no effect on the tax refund. I believe this is a bug in turbo tax. I already sent comment to intuit and wait for answer. Anybody sees this problem?

    • ljf

      Yes! It doesn’t matter how much I enter for my property tax — the ‘federal tax owed’ just stays the same.
      This seems like a bug to me.

      • Cau Nguyen

        I figured it out. It is not a bug. I have AMT tax which disallows the reduction on property tax. Check line 45 on your 1040.

  • Ladyjay

    I’ve used Turbo tax in the past and have never had a problem. However, it takes one time for me to get scr—-.
    Now, my opinion is diferrent. Everybody is out for money. Turbo tax is a SCAM!! When you google “Free Edition” Turbo Tax, an option will come up for free filing is linked to Intuit.com. Once you click on this site, it automatically reroutes you to Turbotax.com. You’re under the impression that you are in the free edition web site. This happened to me when I went to file my son’s income tax. He was getting back less than $225.00, but I ended up paying $93.85 just to file for him. He worked part-time in another state, so they charged me for tow state filings. I called for a refund because I had not transmitted the return yet. I called the number listed 8004468848 and talked to a representative who told me why I had to pay the $19.99. In actuality, when you click on the “Free Edition” to file, you are rerouted to the edition where you HAVE to pay $19.99 just to USE the program and then you are charged an additional amount for the number of states you are filing for. Free-edition states that you don’t pay until you actually file. They had charged me before I even got a chance to save my information, let alone transmit it. Then they wanted to tell me that I had transmitted the return, when I knew that I had not. Rip-off city. Be aware!! I’ll go with Taxact next year.

    • David Bakke

      Ladyjay

      All I can say is “WOW”!!

      Sorry about your bad experience, but I appreciate the time you took to share with our readers.

      Thanks for commenting!

  • bray

    BEWARE: Turbo Tax 2010 can silently overwrite your previous year data. I cannot say whether this bug is incredibly sloppy programming or some twisted attempt to get users to feel they need on-line backup. But either way it is stupid. Before you install TT 2010, make sure to copy last year’s Turbo Tax directory if it’s just sitting in your $HOME/Turbo Tax directory. (Thankfully, I completed a back 15 min before installing POS TT and was able to easily restore the files).

  • http://ameriloansearch.com/ Collin

    Nice! I haven’t used TurboTax yet! But, I imagine that the Audit Risk indicator is a cool tool. I always am curious how “little”of a target I most likely am due to my low income as a graduate student. But, it’d be interesting to see it in black and white!

  • CJ McRAE

    Can I use the Turbo Tax Deluxe if I have rental property?? What does it cost to do a second State return??

  • Kira Botkin

    Hi CJ, if you have rental property, you are going to need the Premier edition as that’s a pretty tricky area. I looked on the site and I don’t see much about the state returns, so I would assume you would pay the same for the second state return as for the first state return. If you’re filing more than one federal return, I’d buy the version on CD because that includes unlimited federal returns and 5 federal e-filings. State is still extra there though.

  • Tim

    I think it was very misleading and shamefull showing the price of $39.95 and then charging my credit card $89.95. I will let this be known on every site I can possibly post to. I could have had someone else do them for that amount! I have always been a loyal customer and now you have lost a customer and as many people I can tell about my experience. Advertise as free and charge almost $90 is theft in my book.

  • Karmella

    Hi guys – I use the turbo tax premiere every year, and its always great until the part where you have to pay for state efiling ( if you want to) and it hangs up every year on me!
    For some reason I see the comments from last years turbo tax post – is that posdible? It was a hood reminder for me though!

  • Kirsten

    I use the free turbotax.com every year and couldn’t be happier. Never had a problem and it’s easy to use.

    Tweeted and liked on FB

  • Rise Isom

    I have used Turbotax for years, I like that I carries into forward from year to year and reminds you ol your last years numbers.

  • Tara Barry

    Super easy to use and kinda fun in a wierd way. It appeals to my sense of order.

  • Rrrrover

    This was a disaster. Repeated pop ups with no explanation or way around them. Could not be more disapointed.

  • http://pulse.yahoo.com/_A7DJ2GBUMFYELZY4W5RRBJFTTA chris l

    Do not use Turbo tax they not paying out when they say they will. They already a day late on my girlfriends returns. and u cant get any response. Id hang out till they fix there banking problems. I heard H and R block having same issues. Ill find out Friday about H and R block and post.

  • http://pulse.yahoo.com/_A7DJ2GBUMFYELZY4W5RRBJFTTA chris l

    Ok here is a update. Turbo tax gave us a date of jan. 25 for deposit. Come to find out that the irs isnt giving any money out till jan. 31. We completed our taxes on jan 17 and they were accepted. So now they are saying hope u get you money by feb. 5. Im telling ya something fishy is going on. I refuse to use turbo tax. Take my advise.

    • Kira Botkin

      Well, TurboTax is not responsible for what the IRS does, so I wouldn’t pin the blame on them, unless the IRS sent back the tax forms for being incorrect. They can only give estimates.

      • http://pulse.yahoo.com/_A7DJ2GBUMFYELZY4W5RRBJFTTA chris l

        Well fact is turbo tax is responsible. They were using last years program. IRS has installed a new programs. So all they people who did there taxes early got red flagged and had to reprocess. Turbo tax will be taking the heat on this mess up. But nice try i guess u date someone who works for them.

        • Logic

          Dude, you clearly have absolutely no clue how the Treasury Department works.

  • Carter38

    Turbotax premier has been getting worse by the year, When it works it is great. I got the CD package about a month ago, and it has been working fine until today, now when I try to start it is it is one step short of the blue screen of death. I sent the trouble report in (probably 500 pages if you open each error),,,,OK so I wasted 50 bucks or maybe it was 60 with the CD. At this point it will take less time to print out the forms from ustreas.gov and fill then out by hand…I also have the same problem with 2010 so I’d have to reinstall that also plus re-enter everything so I can import into 2011. I can remember when the problems were always some simple MS Framework issue. Anyway, I think I’ll be going back to paper. Cheaper, quicker to generate, keep some IRS employee from playing FreeCell for an hour, never get much money back anyway if any. I think Symantic is releasing poorly tested software…their effort is going into the free S/W which is what most people will now be using JMHO. (Toshiba Satellite, Windows7 64bit SP1).

  • http://pulse.yahoo.com/_A7DJ2GBUMFYELZY4W5RRBJFTTA chris l

    Hello again seems they got there stuff straight finally. IRS sent out new date i guess the 31st will be the best we could do with our situation. Good luck to all.

  • YankeeLady7

    Obviously nobody has actually used Turbo Tax Home and Business 2011 for doing W-2 Forms and/or W-2 forms, or else Intuit paid you a lot of money to say great things about their software. I have used their software for years too, but 2011 is BAD BAD BAD. I’ve been calling them repeatedly since Saturday about submitting 1099’s and W-2 and their site has crashed from too many users trying to submit. And they are absolutely useless on helping. I’ve never been so disappointed and just don’t know what I’m going to do next year because I can promise you I am not doing this again next year. Now it appears the 1099’s actually made it to the IRS but so far nothing on the W-2’s. Turbo Tax’s solution is for me to call the IRS. Great. Another black hole.

  • Rick

    Have used Turbotax for the last 10 years or so. Very easy and quick. This year is the exception. After spendind several hours in a “chat” with no less than 4 people and a phone call from the
    “super tech” I was offered a refund. Problem is I am trying to install TT Home & Business 2011 on a Win 7 platform. Seems there is an install problem and as of Feb. 6th 2012 there is no fix.

    • Vgangwer1

      I too have had the same problem. I have been on phone 5 separate times, this last time listening to dead air for now 11 minutes while the “tech specialist” researches. They refuse to give me my money back. Think it is about time to call bank and put a stop payment on Master Card since MC does have insurance on these issues.

  • Agora

    Deceptive advertising. Paid for the $80+ “Premier” edition that “included” Fed and one state return. After entering both Fed and State data (laborious!) found that they would charge $20 to actually file the state return!
    That, and they didn’t even catch a missing Fed ID number!
    Interestingly, Intuit’s site claims a 4+ star rating, whereas independent sites end up with 2 to 3 stars from consumers.

  • Paull P.

    I have used Turbo Tax since 2005 without any issues… until 2011. My federal return has been rejected twice. This was AFTER Turbo Tax reviewed it and told me it was perfect. It turns out that the 2011 Turbo Tax federal form filler has a bug. The bug is causing the rejections. I’ve been waiting several days now for the bug fix. Turbo Tax is avoiding any talk about having a bug. It’s not on their web site anywhere. It’s frustrating!!!!!!

    • Ts

      TS – Dear Paul – I’m having the same issue. Schedule C is not being pulled into the file for submission during eFile or printing.. Major F’in bug. Rejected twice. No help yet from TurboTax!!!

  • Phil 46

    Business 2011 is a disaster. I’ve used Turbotax for years and this is a disgrace. As others are reporting the connectivity is a major problem, whether its registration, updates or efiling. I have finally given up and am mailing my return. Turbotax deserves to lose all its customers. I am fairly tech savvy and could not resolve the issue.

  • Common_Senser

    2011 Turbo Tax sucks. Schedule H has been buggy on it for years. This year is unbearable. Had to check a certain box even though their instruction says don’t check the box if CA (California), but if I don’t do that Turbotax says I have an error and does not allow e-file.

  • Johnclick311

    Dear Author,

    Where is your moral compass? Deceptive advertising is the first thing you should be addressing in an objective review of Turbo Tax.

  • Sheila

    I’m so frustrated! We have used TurboTax for years without issues, and, this year – we’ve been rejected 3 times. After waiting two hours for a “live chat”, I got no decent information, other than wait 2 days, and then attempt refiling. Try finding a phone number on their site – good luck! I’m going to wait, try again, and then submit through the IRS website. I will not be using TurboTax again.

  • http://www.facebook.com/rick.hambright.5 Rick Hambright

    I just received a letter from the IRS stating that none of my 1099’s were listed on my 2011 TurboTax and i owe. Owing doesn’t bother me – that TurboTax didn’t include what i entered does immensely ! My W-2’s were listed but with no $ amounts!! How can i have faith in Turbotax for this year??

  • Ty L

    I received a notice from the IRS that my 2012 1040 was incorrect in that I failed to declare income from an IRA and assessing me over $1900.00 in interest and penalties. On April 16, 2014 I filed a claim under the TurboTax Accuracy Guarantee as I had clearly checked the radio button stating I did not rollover the amount received. Per TurboTax instructions, I attached my return’s data file and waited for their reply. I received a reply on May 6, 2014 denying my claim stating I had not checked the rollover button and even included a screen shot of my return showing the button not checked. I looked at the return myself in my file and saw the button was checked. I emailed my own screen shot of the return and asked for an explanation. I heard nothing until June 3 when I emailed again asking for status. TurboTax refereed me to their screen shot and again denied the claim. I also noticed the screen shot from TurboTax was for the “Home and Business” software version. I used the “Deluxe” version and I also noticed the file names did not match. This was NOT my return. I quickly pointed this out and they again replied the version didn’t matter and they change the file names. They are denying a legitimate claim as their software was faulty. This situation is not unique to me and I hope there is a class action suit somewhere I can join. I have been a loyal TurboTax customer for over 25 years but that ends now.

The content on MoneyCrashers.com is for informational and educational purposes only and should not be construed as professional financial advice. Should you need such advice, consult a licensed financial or tax advisor. References to products, offers, and rates from third party sites often change. While we do our best to keep these updated, numbers stated on this site may differ from actual numbers. We may have financial relationships with some of the companies mentioned on this website. Among other things, we may receive free products, services, and/or monetary compensation in exchange for featured placement of sponsored products or services. We strive to write accurate and genuine reviews and articles, and all views and opinions expressed are solely those of the authors.

Advertiser Disclosure: The credit card offers that appear on this site are from credit card companies from which MoneyCrashers.com receives compensation. This compensation may impact how and where products appear on this site, including, for example, the order in which they appear on category pages. MoneyCrashers.com does not include all credit card companies or all available credit card offers, although best efforts are made to include a comprehensive list of offers regardless of compensation. Advertiser partners include American Express, U.S. Bank, and Barclaycard, among others.
Close