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TurboTax Review 2011 – Online Tax Preparation Software

Kira Botkin

Owned and operated by software giant Intuit, TurboTax is backed by a solid company history of almost three decades. You’ll have no trouble trusting this product. It has a superb reputation and reliable software platform.

TurboTax is the most popular of the online tax filing and preparation software products. Last year more tax filers filed with TurboTax than all the other tax filing software products combined.

Key Features and Benefits

  • Guarantees they will get you “the biggest refund you’re entitled to.” If you use another tax preparation method and get a bigger refund, TurboTax will refund your money.
  • Covers over 350 tax deductions – however, many deductions and credits are only checked if you use the Deluxe, Premier or Home & Business versions.
  • Gets you the fullest value for your donations. The built in program “ItsDeductible” provides the values for over 1,000 donated items – but here again you must use the Deluxe, Premier or Home & Business versions.
  • The Deluxe edition helps you calculate if you qualify for medical expense deductions.
  • Shows where you stand with your refund or what you owe every step of the way – love this feature! No surprises.
  • Makes its software easy to use for first time users, TurboTax sticks by you every step of the way with special guidance on how to use the software and get the most benefits from it.
  • Saves your information from the previous year, and then asks questions about changes in your life that might affect your taxes. Not available in the Free and Basic editions.
  • Can do federal and state taxes at the same time, without entering information twice.
  • You can do as many federal returns as you want, with five free federal e-files included, so you can prepare federal taxes for multiple members of the family without paying anything additional.

Online Security
While no online program is 100% safe against hackers, viruses and those seeking to rip off your personal information, TurboTax stores your information on a fire-wall protected server which can only be accessed by you with a unique sign-in and password. The program uses the same encryption technology commonly used by banks to e-file your return.

Advantages

  • Start all returns (with the exclusion of the Business edition) for free and don’t pay until you are ready to file. If you have items that are only addressed in a more expensive version, it’ll prompt you to upgrade at that time.
  • You don’t have to install or download anything – you can do all of this online.
  • Free technical support with Basic, Deluxe, Premier and Home & Business editions.
  • Checks for errors as you input information, reducing errors by typo.
  • Also available as a download or CD, if you’d like to do it offline.
  • You can store information from year to year, and it also allows you to import some forms directly, or look up your W-2′s using their database.

TurboTax - Choose Easy

Disadvantages

  • It will try to get you to upgrade your product on almost every step of the way. Not all forms are supported in all versions, so it’ll prompt you to upgrade if you need something that’s in a more expensive version – or even if you don’t. The promotional pop-ups throughout free edition process can be annoying.
  • Additional fee for state filing.
  • TurboTax is a computer software program and can only do what it is programmed to do, so if you need in-depth tax help and preparation for a complex financial situation it is best to seek out a professional tax consultant.

Available Packages

The TurboTax website has a popup window which asks you several simple questions to help you determine the best package for you. Each edition can only take you so far if you have to claim items such as self-employment taxes or investments, so it’s helpful for it to determine ahead of time what you need. You’ll also receive telephone support with any paid version, and can e-file your federal return for free. Your state return will be an additional $36.95 – the prices below are for federal taxes only.

Free Edition – FREE
This one is strictly for those that have a straightforward filing status like those who are entitled to use the 1040EZ and other simple returns. If you don’t have very complicated taxes, you can start off with this version and see if you need to upgrade based on your tax situation.

Basic$19.95 (for a limited time)
This version is for individuals who don’t have a mortgage or charitable deductions, and can use form 1040EZ. While you’ll have access to a larger database of credits and deductions, many people who don’t have to use the Deluxe version or higher could probably use the Free version and get the same results if their taxes are very simple.

Deluxe – $29.95 (for a limited time)
The Deluxe version is the most popular version, which will cover most common situations. If you own a home, have medical expenses, make charitable donations, or want to itemize, you’ll want to use this version. This one includes everything the Free Edition has, but helps you maximize your deductions, since it will check their database of more than 350 tax deductions and credits. You can use their W-2 and 1099 database to fill in your info from more than 100,000 participating employers – fewer typos!

Premier – $49.95 (for a limited time)
Includes everything in the Free and Deluxe Editions, but lets you figure in investments such as stocks, bonds, mutual funds and rental property. Programmed to calculate gains and losses, Premier can also search for tax-saving rental property deductions. It will help you keep track of your investments’ cost basis, assist with mortgage refinancing deductions, and help you set up new rental properties, among many other items.

User Feedback: Hey everyone. This is Andrew (Editor and Admin) here at Money Crashers. I used TurboTax Premier for the first time and just e-filed. I wanted to add my personal experience to this review and say that TurboTax did an awesome job throughout the way. TurboTax asked very simple questions throughout the review to guide me from beginning to end. I had some questions along the way which were easily answered by their FAQ’s and forums as well as one phone call I made to the company. Very responsive and helpful. I’m definitely planning to use TurboTax in the future (especially now that it will save all my info so it will be even quicker next time). Highly recommend based on my experience with the product.

Home & Business – $74.95 (for a limited time)
This edition is for those who are sole proprietors, consultants, contractors, or single owner LLC’s. It includes everything in the Free, Deluxe, and Premier Editions, but helps you get the biggest deductions personally and for your business all in one. It’ll also look for deductions specific to your industry and help you prepare 1099s and W-2′s for your employees or independent contractors. This edition is great for those of us with small businesses who run a one-man or woman show, and it’ll file your personal taxes too.

User Feedback: I’m Gyutae, another editor and admin here at Money Crashers. I run a few online businesses and figuring out taxes every year can get pretty complicated (and stressful!). Thankfully, TurboTax Home and Business makes everything pretty simple – without the need to consult with a CPA. The interface is simple and easy to use and the TurboTax system guides you through the process to get you the biggest deductions possible. I admit that I was a bit skeptical at first. I always thought going through a tax professional was the only way and that tax software was for “cheapos” (especially for businesses). After this year, however, I think I’ll be using TurboTax for many years to come. This way, I can take more of a “hands-on” approach while learning more about the tax laws/process and I don’t even need to be a pro to do it. If you run a single-person business of any sort, I highly recommend you try out TurboTax Home and Business.

Business – $129.95 (for a limited time)
If you run an S corporation, partnership, C corporation, or multi-owner LLC, you’ll need to upgrade to the Business version. While Home & Business is sufficient for one-person small businesses, if your situation is more complex you will need the extra guidance it provides. It includes all the features of lesser editions, and can also help business owners get the most deductions possible with these more complicated setups.

Is It Right for You?

If you fall under any of the groups listed above no matter whether you are filing a 1040 EZ or a multi-member LLC, TurboTax should have the right product for you.

TurboTax is the online choice of the majority of tax e-filers. It is easy to use and can help you understand some of the more difficult areas such as deductions and corporate tax elements. However, their helpful ways can be a bit annoying in some stages, but luckily this is one feature you can turn off if wish. You don’t have to finish your entire return at once. Instead, you can save and come back to it and if you think you missed something along the way, there is a handy “back button” to use that doesn’t delete the information you previously entered.

Overall, TurboTax is a really simple-to-use program that gets you through the return quickly with a minimum of tax knowledge needed. It can handle very complicated returns easily, and imports information from prior years to save you time. I’d highly recommend it, especially if you are a tax newbie or have a more complicated return this year.

TurboTax - Do your taxes for Free - It's Easy

Looking to file your taxes online using a different service? See a comprehensive comparison of TurboTax vs TaxACT vs H&R Block At Home.

Kira Botkin
Kira is a longtime blogger and serial entrepreneur who enjoys gardening, garage sales, and finding stray animals. She lives in Columbus, Ohio, where football is a distinct season, and by day runs a research study for people with multiple sclerosis. She hopes that the MoneyCrashers team can help you achieve your goals and live a great life.

Learn more - including co-founders Andrew Schrage and Gyutae Park.

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Comments

  • Steve Thompson

    One more item for the disadvantages. And this is from my personal experience.

    I am a biz owner and software developer. I need a tax software product to do my tax returns. I tried TurboTax for Business only to find out that it absolutely has to be installed on the “C” drive of a Windows system. Intuit doesn’t tell you that in advance. They also don’t tell you that their system “phones home” and provides them with data you might not want given to third parties, which they “give” to third parties (check out the .rtf file on the CD). But it doesn’t do this if you are running a Mac!

    While most people may not understand why someone would build a system with a very small “C” drive, the fact is, I have been doing this for more than 10 years. And Intuit will not assist you in this matter. In fact, I know how to change the install to put TT where I want it. And the program is set up to recognize that it is not on the “C” drive and delete itself!

    Good software sometimes has warts that are show stoppers. And none of this is spelled out on the box when you buy it.

    • Karmella

      Oh wow – I didn’t know that. Thanks for the info, I am going to look into this.

  • http://madsaver.com Mac

    Excellent piece of tax software. I’ve done my taxes via TurboTax Online for several years and it just keeps on getting easier. At first I compared the refund amounts to other desktop software, but it’s always been accurate. No need to use anything else anymore.

  • http://wisefinish.com Wise Finish

    Great review. Just did a similar review on my site!

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  • http://madsaver.com Mac

    Just heard via Wisebread.com that TurboTax has a bug with regards to the property tax refund for MN residents: http://www.wisebread.com/warning-turbotax-missing-minnesota-tax-info. Good thing I have yet to file for that. Other than this, I’ve had a good experience with this tax product.

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  • http://hubpages.com/hub/turbo-tax-online Amalia Greenburg

    I also think Turbotax is a great piece of software. This year I had my taxes ready early but didnt push the send button until the last day.

  • http://express-tax-refund.com/ Holtz Bill

    I have been using TurboTax for 6 years and I love it. Great Review!

  • http://www.nwtaxpreparation.com/ NW

    Ive also been using turbo tax for about 4 years and it is a great place to use. I especially love the e-file option so you don’t have to wait in line at the post office and you can get your claim back Much faster. I’m a return customer. Though like the reviewer said if you have a complicated return you might want to get help from an actual tax preparation company.

  • Cau Nguyen

    I try to enter the property tax for my main residence in the easy step but turbo tax doesn’t allow me to. I have to enter the amount directly into schedule A. However, this amount has no effect on the tax refund. I believe this is a bug in turbo tax. I already sent comment to intuit and wait for answer. Anybody sees this problem?

    • ljf

      Yes! It doesn’t matter how much I enter for my property tax — the ‘federal tax owed’ just stays the same.
      This seems like a bug to me.

      • Cau Nguyen

        I figured it out. It is not a bug. I have AMT tax which disallows the reduction on property tax. Check line 45 on your 1040.

  • Ladyjay

    I’ve used Turbo tax in the past and have never had a problem. However, it takes one time for me to get scr—-.
    Now, my opinion is diferrent. Everybody is out for money. Turbo tax is a SCAM!! When you google “Free Edition” Turbo Tax, an option will come up for free filing is linked to Intuit.com. Once you click on this site, it automatically reroutes you to Turbotax.com. You’re under the impression that you are in the free edition web site. This happened to me when I went to file my son’s income tax. He was getting back less than $225.00, but I ended up paying $93.85 just to file for him. He worked part-time in another state, so they charged me for tow state filings. I called for a refund because I had not transmitted the return yet. I called the number listed 8004468848 and talked to a representative who told me why I had to pay the $19.99. In actuality, when you click on the “Free Edition” to file, you are rerouted to the edition where you HAVE to pay $19.99 just to USE the program and then you are charged an additional amount for the number of states you are filing for. Free-edition states that you don’t pay until you actually file. They had charged me before I even got a chance to save my information, let alone transmit it. Then they wanted to tell me that I had transmitted the return, when I knew that I had not. Rip-off city. Be aware!! I’ll go with Taxact next year.

    • David Bakke

      Ladyjay

      All I can say is “WOW”!!

      Sorry about your bad experience, but I appreciate the time you took to share with our readers.

      Thanks for commenting!

  • bray

    BEWARE: Turbo Tax 2010 can silently overwrite your previous year data. I cannot say whether this bug is incredibly sloppy programming or some twisted attempt to get users to feel they need on-line backup. But either way it is stupid. Before you install TT 2010, make sure to copy last year’s Turbo Tax directory if it’s just sitting in your $HOME/Turbo Tax directory. (Thankfully, I completed a back 15 min before installing POS TT and was able to easily restore the files).

  • http://ameriloansearch.com/ Collin

    Nice! I haven’t used TurboTax yet! But, I imagine that the Audit Risk indicator is a cool tool. I always am curious how “little”of a target I most likely am due to my low income as a graduate student. But, it’d be interesting to see it in black and white!

  • CJ McRAE

    Can I use the Turbo Tax Deluxe if I have rental property?? What does it cost to do a second State return??

  • Kira Botkin

    Hi CJ, if you have rental property, you are going to need the Premier edition as that’s a pretty tricky area. I looked on the site and I don’t see much about the state returns, so I would assume you would pay the same for the second state return as for the first state return. If you’re filing more than one federal return, I’d buy the version on CD because that includes unlimited federal returns and 5 federal e-filings. State is still extra there though.

  • Tim

    I think it was very misleading and shamefull showing the price of $39.95 and then charging my credit card $89.95. I will let this be known on every site I can possibly post to. I could have had someone else do them for that amount! I have always been a loyal customer and now you have lost a customer and as many people I can tell about my experience. Advertise as free and charge almost $90 is theft in my book.

  • Karmella

    Hi guys – I use the turbo tax premiere every year, and its always great until the part where you have to pay for state efiling ( if you want to) and it hangs up every year on me!
    For some reason I see the comments from last years turbo tax post – is that posdible? It was a hood reminder for me though!

  • Kirsten

    I use the free turbotax.com every year and couldn’t be happier. Never had a problem and it’s easy to use.

    Tweeted and liked on FB

  • Rise Isom

    I have used Turbotax for years, I like that I carries into forward from year to year and reminds you ol your last years numbers.

  • Tara Barry

    Super easy to use and kinda fun in a wierd way. It appeals to my sense of order.

  • Rrrrover

    This was a disaster. Repeated pop ups with no explanation or way around them. Could not be more disapointed.

  • http://pulse.yahoo.com/_A7DJ2GBUMFYELZY4W5RRBJFTTA chris l

    Do not use Turbo tax they not paying out when they say they will. They already a day late on my girlfriends returns. and u cant get any response. Id hang out till they fix there banking problems. I heard H and R block having same issues. Ill find out Friday about H and R block and post.

  • http://pulse.yahoo.com/_A7DJ2GBUMFYELZY4W5RRBJFTTA chris l

    Ok here is a update. Turbo tax gave us a date of jan. 25 for deposit. Come to find out that the irs isnt giving any money out till jan. 31. We completed our taxes on jan 17 and they were accepted. So now they are saying hope u get you money by feb. 5. Im telling ya something fishy is going on. I refuse to use turbo tax. Take my advise.

    • Kira Botkin

      Well, TurboTax is not responsible for what the IRS does, so I wouldn’t pin the blame on them, unless the IRS sent back the tax forms for being incorrect. They can only give estimates.

      • http://pulse.yahoo.com/_A7DJ2GBUMFYELZY4W5RRBJFTTA chris l

        Well fact is turbo tax is responsible. They were using last years program. IRS has installed a new programs. So all they people who did there taxes early got red flagged and had to reprocess. Turbo tax will be taking the heat on this mess up. But nice try i guess u date someone who works for them.

        • Logic

          Dude, you clearly have absolutely no clue how the Treasury Department works.

  • Carter38

    Turbotax premier has been getting worse by the year, When it works it is great. I got the CD package about a month ago, and it has been working fine until today, now when I try to start it is it is one step short of the blue screen of death. I sent the trouble report in (probably 500 pages if you open each error),,,,OK so I wasted 50 bucks or maybe it was 60 with the CD. At this point it will take less time to print out the forms from ustreas.gov and fill then out by hand…I also have the same problem with 2010 so I’d have to reinstall that also plus re-enter everything so I can import into 2011. I can remember when the problems were always some simple MS Framework issue. Anyway, I think I’ll be going back to paper. Cheaper, quicker to generate, keep some IRS employee from playing FreeCell for an hour, never get much money back anyway if any. I think Symantic is releasing poorly tested software…their effort is going into the free S/W which is what most people will now be using JMHO. (Toshiba Satellite, Windows7 64bit SP1).

  • http://pulse.yahoo.com/_A7DJ2GBUMFYELZY4W5RRBJFTTA chris l

    Hello again seems they got there stuff straight finally. IRS sent out new date i guess the 31st will be the best we could do with our situation. Good luck to all.

  • YankeeLady7

    Obviously nobody has actually used Turbo Tax Home and Business 2011 for doing W-2 Forms and/or W-2 forms, or else Intuit paid you a lot of money to say great things about their software. I have used their software for years too, but 2011 is BAD BAD BAD. I’ve been calling them repeatedly since Saturday about submitting 1099′s and W-2 and their site has crashed from too many users trying to submit. And they are absolutely useless on helping. I’ve never been so disappointed and just don’t know what I’m going to do next year because I can promise you I am not doing this again next year. Now it appears the 1099′s actually made it to the IRS but so far nothing on the W-2′s. Turbo Tax’s solution is for me to call the IRS. Great. Another black hole.

  • Rick

    Have used Turbotax for the last 10 years or so. Very easy and quick. This year is the exception. After spendind several hours in a “chat” with no less than 4 people and a phone call from the
    “super tech” I was offered a refund. Problem is I am trying to install TT Home & Business 2011 on a Win 7 platform. Seems there is an install problem and as of Feb. 6th 2012 there is no fix.

    • Vgangwer1

      I too have had the same problem. I have been on phone 5 separate times, this last time listening to dead air for now 11 minutes while the “tech specialist” researches. They refuse to give me my money back. Think it is about time to call bank and put a stop payment on Master Card since MC does have insurance on these issues.

  • Agora

    Deceptive advertising. Paid for the $80+ “Premier” edition that “included” Fed and one state return. After entering both Fed and State data (laborious!) found that they would charge $20 to actually file the state return!
    That, and they didn’t even catch a missing Fed ID number!
    Interestingly, Intuit’s site claims a 4+ star rating, whereas independent sites end up with 2 to 3 stars from consumers.

  • Paull P.

    I have used Turbo Tax since 2005 without any issues… until 2011. My federal return has been rejected twice. This was AFTER Turbo Tax reviewed it and told me it was perfect. It turns out that the 2011 Turbo Tax federal form filler has a bug. The bug is causing the rejections. I’ve been waiting several days now for the bug fix. Turbo Tax is avoiding any talk about having a bug. It’s not on their web site anywhere. It’s frustrating!!!!!!

    • Ts

      TS – Dear Paul – I’m having the same issue. Schedule C is not being pulled into the file for submission during eFile or printing.. Major F’in bug. Rejected twice. No help yet from TurboTax!!!

  • Phil 46

    Business 2011 is a disaster. I’ve used Turbotax for years and this is a disgrace. As others are reporting the connectivity is a major problem, whether its registration, updates or efiling. I have finally given up and am mailing my return. Turbotax deserves to lose all its customers. I am fairly tech savvy and could not resolve the issue.

  • Common_Senser

    2011 Turbo Tax sucks. Schedule H has been buggy on it for years. This year is unbearable. Had to check a certain box even though their instruction says don’t check the box if CA (California), but if I don’t do that Turbotax says I have an error and does not allow e-file.

  • Johnclick311

    Dear Author,

    Where is your moral compass? Deceptive advertising is the first thing you should be addressing in an objective review of Turbo Tax.

  • Sheila

    I’m so frustrated! We have used TurboTax for years without issues, and, this year – we’ve been rejected 3 times. After waiting two hours for a “live chat”, I got no decent information, other than wait 2 days, and then attempt refiling. Try finding a phone number on their site – good luck! I’m going to wait, try again, and then submit through the IRS website. I will not be using TurboTax again.

  • http://www.facebook.com/rick.hambright.5 Rick Hambright

    I just received a letter from the IRS stating that none of my 1099′s were listed on my 2011 TurboTax and i owe. Owing doesn’t bother me – that TurboTax didn’t include what i entered does immensely ! My W-2′s were listed but with no $ amounts!! How can i have faith in Turbotax for this year??

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