But H&R Block also makes one of the most popular online tax preparation programs. It’s ideal for a broad range of tax situations, though people with very complicated taxes may feel more comfortable walking into H&R Block’s physical tax offices and shouldering the additional cost.
In recent tax seasons, H&R Block’s pricing and service model have veered toward the latter. Its live tax expert support and Virtual Tax Preparation services are designed for hands-off filers seeking professional assistance at below-market prices. It also offers on-demand access to tax experts, enrolled agents (EAs), or certified public accountants (CPAs).
The result is an online tax filing system that appeals to almost everyone, including filers wary of the DIY model.
H&R Block Plans, Pricing, and Features
H&R Block uses an interview-style tax preparation process that methodically guides you through your federal and state returns, making sure you’ve entered all sources of income and checked for all appropriate credits and deductions, including commonly missed deductions, along the way.
Whether you have only the barest familiarity with online tax filing (and taxes in general) or boast years of complex self-prep, you can find a plan or package that fits your needs. That’s the case even if you need to file a Schedule C for self-employment income from freelancing or solopreneurship.
H&R Block has four DIY pricing plans, one hybrid plan with expert assistance at predefined checkpoints throughout the prep process, and a customizable CPA- or EA-aided plan that’s a remote version of in-office prep.
Like many tax prep software providers, H&R Block raises its fees as Tax Day approaches. The step-up date varies from year to year and generally isn’t revealed well in advance. It pays to begin your return as early in the season as possible, even if you don’t yet have all the documentation necessary to complete your return.
On the bright side, H&R Block’s pricing is transparent — you know your final price as soon as you select a plan (or upgrade during filing, if necessary).
You can select any of the available plans to start. If you attempt to do something your current plan doesn’t support, H&R Block prompts you to upgrade and doesn’t allow you to continue your return until you do. But it’s best to choose the least expensive plan you think you need to start.
H&R Block’s free version is ideal for filers with relatively simple tax situations, including those who need to itemize deductions, report ordinary dividend or interest income, and file Schedule EIC (for the earned income tax credit). Your federal and state return are both free.
- W-2 Importing and Photo Upload. This plan allows you to import unlimited W-2s and record all W-2 income, which is a big help if you have multiple jobs. You can upload your W-2s simply by snapping a smartphone pic and using the secure photo upload tool.
- Automatic Past-Year Return Importing From Competitors. This plan allows you to import prior-year tax returns prepared with competing tax prep services, including popular options like TurboTax and lesser-known services such as Taxhub. Just create a PDF version of your prior-year return and drag it into the field when prompted at the beginning of your return.
- Importing Other Forms. You can also import several other forms, though not photographically: 1095-A, 1099-DIV, 1099-R, and 1099-INT.
- Support for Affordable Care Act Requirements. After you enter your personal information, you answer a series of questions about your health insurance coverage during the tax year.
- Technical Support. Free filers have access to H&R Block’s live chat system for technical support only. If you want your tax questions answered by a human, you must upgrade to a paid plan.
- Refund Advance Loan. If you choose to complete your tax return in an H&R Block storefront location earlier during tax season, you can take advantage of the company’s refund advance loan. It’s a 0%-interest cash-advance loan on your expected tax refund with a maximum principal of $3,000. H&R Block can load your advance onto a reloadable prepaid debit card within 48 hours.
The Deluxe plan costs $23.99 for your federal return early in tax season and $29.99 to $49.99 as the filing deadline approaches, depending on timing. State returns cost $36.99 to $49.99 each, depending on timing.
It comes with all the features and functions of the Free Online plan, plus:
- Itemized Deductions. You can itemize your deductions (file a Schedule A) with this version. If you’re unsure whether to itemize, H&R Block’s interview questions can guide you toward the appropriate choice.
- Support for Filers With Charitable Donations. This version offers detailed guidance and support for those who made cash and noncash charitable contributions worth more than $500 during the tax year (IRS Form 8283).
- Automatic Past-Year Return Importing From H&R Block. This plan comes with free automatic importing for prior-year returns from H&R Block without requiring a PDF conversion.
- Expert Phone Support. Deluxe filers have free, unlimited chat access to H&R Block’s in-house tax experts during posted business hours. That’s different from the live tax experts service, which charges extra for expert work.
The Premium plan costs $39.99 for your federal return early in tax season and $49.99 to $69.99 as the filing deadline approaches, depending on timing. State returns cost $36.99 to $49.99 each, depending on timing.
Premium is ideal for filers with significant investment income, including rental property owners, and those with some self-employment income. It includes everything that comes with the Deluxe plan, plus:
- Support for Freelancers and Independent Contractors. If you’re a freelancer or independent contractor with substantial self-employment income but minimal business expenses, Premium provides all the necessary forms and support to complete your taxes. If you’re not sure whether you qualify as self-employed, check the IRS website.
- Support for Schedule B. Filers with more than $1,500 in ordinary dividend or interest income generally need to file Schedule B. This version provides full support for doing so, including checks for appropriate credits and deductions.
- Support for Schedule D. If you incurred capital gains or losses from the sale of securities, real property, and other assets, you likely need to file Schedule D. H&R Block Premium offers support and guidance for Schedule D filers.
- Support for Schedule E. If you own and earn income from rental real estate and certain other sources, you’re likely required to file Schedule E. Premium offers full support for Schedule E filers, including all supplementary forms, and double-checks for credits and deductions.
- Expense Importing From Compatible Apps. If you use a third-party app to keep track of tax-deductible personal or business expenses, this plan may allow you to import them automatically without any need for manual entry. Check H&R Block’s website to confirm your app is eligible.
The Self-Employed plan is ideal for business owners, the self-employed, and others with complex tax situations. Unincorporated sole proprietors and solopreneurs with formal legal business structures can use Self-Employed.
Self-Employed costs $67.99 for your federal return early in tax season and $84.99 to $109.99 as the filing deadline approaches, depending on timing. State returns cost $36.99 to $49.99 each, depending on timing.
This plan comes with all the features and functions of the Premium plan, plus:
- Support for Schedule C. If you own your own business or have substantial income from business activities and valuable business deductions to match, you’re likely required to file Schedule C. The Premium plan provides all the support necessary to do so, including double-checks for all applicable credits and deductions.
- Support for Rideshare Operator Income. If you work part time or full time as a rideshare app driver, you need to upgrade to this plan.
- Support for Partnership and Trust Income. If you earned income from a partnership, trust, or S corporation, you’re likely required to file Schedule K-1. H&R Block’s Premium version provides all necessary support for this.
Online Assist (Live Tax Experts)
H&R Block’s live tax experts assistance product, formerly known as Online Assist, is available with all plans, including the free one. It includes unlimited online help (enabled by screen-sharing and other collaboration tools) from qualified tax experts and tax prep specialists, including EAs and CPAs.
Online Assist is ideal for DIY filers eager to have their work checked by a professional without schlepping to an H&R Block office. This option adds at least $39.99 to each plan’s final cost — more if you need to file a state return.
Virtual Tax Preparation
This option, formerly known as Tax Pro Go, is a remote tax prep service that taps H&R Block’s army of certified tax professionals. It’s far more hands-off than H&R Block’s DIY software offerings, and you can complete the entire process in the comfort of your own home without ever setting foot in an H&R Block office.
Virtual tax preparation pricing is customized based on the nature and complexity of your tax situation. Pricing starts at about $70 for the most basic federal returns, with additional fees for state returns. More complicated situations can cost well over $200, though.
Virtual tax preparation is more process than package. The typical process is:
- Onboarding Questions. Answer a few questions about your life and tax situation: things like marital status, dependents, income sources, and investments. Based on your answers, the system matches you with an H&R Block tax pro qualified to assist with tax situations like yours.
- Upfront Pricing. See the price you’ll pay for this service upfront before continuing with the process. As long as your situation isn’t materially different from your representations, your price won’t vary.
- Document Upload. Upload every document necessary to complete your return. You don’t have to upload everything at once, so you can start early in the season and return to the upload interface as documents trickle in.
- Tax Pro Consultation. Once the upload is complete, your tax pro contacts you for a verbal consultation. You’ll go over the particulars of your tax situation and discuss any curveballs that might not be obvious from the material you’ve provided. Following the consultation, you can use a secure messaging system if you need to follow up with your tax pro.
- Return Preparation. Your tax pro prepares your return within five business days. They then send you a draft copy of your return with detailed explanations of everything from credits to deductions. Review everything, and don’t be afraid to ask pointed questions if there’s anything you don’t understand.
- Payment and E-File. As soon as you sign off on your return, you’ll be prompted to pay your agreed-upon prep fees by electronic financial transfer, credit card, or refund draw (which incurs an extra fee). You’ll receive notification once the IRS accepts your return. If you’re entitled to a refund, you’ll receive it in due course.
In addition to its paid plans, H&R Block includes noteworthy features and add-ons for all customers.
For all plans, H&R Block has an accurate calculation guarantee. If the software makes an error that results in an IRS penalty, H&R Block agrees to pay that penalty and any associated interest, up to $10,000 per tax year.
Free Chat Support
All H&R Block customers have free, unlimited live chat access to technical support staff capable of answering basic questions about the service and helping with troubleshooting. The live chat feature is operational during extended business hours in Central Time. Check H&R Block’s website for exact operating hours and availability.
Real-Time Refund Updates and Explanations
As you prepare your return, you may notice the amount of your federal refund — visible on the left sidebar — fluctuates with each new piece of information entered. These updates occur in real time and come with detailed explanations about the change, a useful feature if you want to learn more about how taxes work.
Create Your Account Later
H&R Block allows you to begin preparing your tax return without creating an H&R Block account. You still have to create one before you file and pay or if you want to save your return, exit, and come back later.
In-Person Audit Support
H&R Block offers in-person audit support to all filers as an add-on that costs about $20, regardless of plan. Support is available at your local office and includes:
- Reviewing and interpreting notices
- Recommending and helping you gather documents to respond to an audit
- Reviewing audit findings
- Offering advice on how to respond (including how to appeal, though H&R Block’s audit support doesn’t include appeals)
Pay With Your Refund
H&R Block allows you to pay for its tax preparation services with your federal or state refunds, eliminating the need to pay upfront when you file. There’s a processing fee of $39.99 to pay your federal filing fees with your federal refund. Check the website for up-to-date information about the cost of paying state filing fees with your state refund.
The convenience of paying your tax prep fees out of your anticipated refund comes at a steep price. If you’re looking for a cheaper option to avoid an immediate hit to your bank balance, pay your tax prep fees with a credit card. Check out our list of the top cash-back credit cards and travel rewards credit cards to maximize your return on this inevitable expense.
Prepaid Debit Card Refund
H&R Block lets you receive your refund as an Emerald Prepaid Mastercard, a reloadable prepaid debit card. Once you’ve spent your refund, you can continue to reload the card and use it as you would any other Mastercard-branded payment card. Fees for reloading, ATM withdrawals, and other activities may apply, but there’s no setup fee or monthly maintenance fee.
When you elect to receive your tax refund on an Amazon gift card, you’re eligible to receive a 3.5% bonus on your total refund balance — for example, $35 on a $1,000 refund. There’s no bonus for refunds received via any other method, such as direct deposit or credit against quarterly estimated tax payments.
H&R Block’s highlights include several user-friendly features that give you flexibility and save time.
1. More Affordable Than Some Alternatives
H&R Block offers a mix of affordability and comprehensive service. Though the free version can’t handle complex tax situations, the Deluxe and Premium plans can — at a lower cost than the comparable TurboTax plan.
While H&R Block isn’t as cheap as some value competitors, its robust suite of add-on services is worth the added expense for many taxpayers.
2. In-Person Audit Support Inspires Confidence
H&R Block is underpinned by a network of about 10,000 physical tax preparation franchises. If you receive a request for clarification or formal audit notice from the IRS, the company makes its tax professionals available to assist you for a small fee — regardless of the plan you used or whether you filed online.
This audit support system is far more robust than many of H&R Block’s competitors, including TurboTax and TaxAct.
3. You Can Pay With Your Federal and State Refunds
H&R Block allows you to pay both your federal and state tax prep fees with your refunds. That means you don’t have to pay for any of its services upfront, which can be convenient if cash is tight and you’re relying on your tax refund to see you through.
Other tax prep programs, including TaxAct, don’t allow you to pay with your state refund.
4. Easy Access to Physical Branches
Audit support isn’t the only reason you might want to walk into a physical H&R Block branch. If your situation is more complicated than you anticipated and you’re not confident enough to complete your return on your own, your nearest H&R Block shop probably isn’t far.
And if you have a question or concern during the filing process, you can pick up the phone and call someone who lives and works nearby — not an overworked customer service specialist in a faceless call center somewhere. TurboTax, TaxAct, and TaxSlayer all lack the personal touch that comes with physical offices.
5. Live Tax Experts Option Is Convenient for Busy Filers
If you want the peace of mind you can only get from having a professional human review your tax return but don’t have the time or scheduling flexibility to bring your documents into a physical H&R Block office, H&R Block’s live tax experts service is right up your alley.
For an additional fee that won’t be higher than H&R Block’s in-person prep fee (and will likely be less), this option entitles your return to comprehensive professional review on demand. It’s ideal for busy people whose tax situations are more complicated than they initially appear.
6. Robust Importing From Other Tax Prep Programs
H&R Block offers drag-and-drop importing, eliminating the need to convert your prior-year tax return to a compatible file type. No matter where you filed last year, you can switch to H&R Block this year with just a couple of clicks.
7. Improved Interface and User Experience
H&R Block’s online interface hasn’t always been as user-friendly as its competitors, but the desktop version has come a long way in recent years. Its mobile versions got an overhaul in time for the 2019 tax year too, with a better photo capture experience that may reduce upload errors.
If functionality issues scared you away from filing with H&R Block in past years, it’s time to take another look.
8. Virtual Tax Preparation Is an Easier, Cheaper Alternative to In-Office Prep
H&R Block’s virtual tax preparation is a time-saving option for filers who lack the time and inclination to pursue DIY tax prep or in-office appointments but want the peace of mind that comes with a professionally prepared return.
It’s not much more expensive than DIY tax prep and significantly cheaper than working with an independent CPA. Your mileage may vary, but it’s not unreasonable to expect to save 30% or more with virtual tax preparation compared with a non-H&R Block CPA.
If you value your time and can handle the added expense, it’s hard to see why you wouldn’t want to use virtual tax preparation, particularly if your situation is complex.
H&R Block isn’t without its downsides, however few.
1. Paying With Your Refund Can Be Expensive
Though it’s convenient to pay for H&R Block’s tax prep services with your refund, it doesn’t come cheap. H&R Block charges a hefty processing fee when you pay for your federal and state return in this manner. (Fortunately, H&R Block no longer charges a separate fee to pay your state prep fees with your state refund.)
H&R Block’s pay-with-your-refund fee is higher than most other tax prep programs’ pay-with-your-return fees. If you can’t or don’t want to pay out of pocket upfront, pay with a cash-back credit card. When you pay your balance off on time and in full, you’ll actually make money on the deal.
2. Less Thorough Interview Process
H&R Block’s interview process isn’t as thorough as some alternatives. Depending on your situation, it may present you with some general information and ask you to make a potentially crucial decision on your own — as opposed to evaluating your situation based on your answers to specific questions and then suggesting a course of action.
For instance, during a previous tax year, I indicated I’d recently married. To my dismay, I was only presented with a brief primer on my options for filing status. While informative, it wasn’t comprehensive enough for me to make an informed decision, and a couple of the points were confusing.
By contrast, when you tell TurboTax about a life change, the program asks you several relevant questions before presenting you with a recommendation. This approach takes the guesswork out of weighty considerations, such as filing status and itemizing deductions.
You can get around this issue by upgrading to virtual tax preparation and bringing an expert tax preparer into the picture. But that adds substantially to the final cost of your return.
Choosing an online tax preparation program isn’t a decision to make lightly. Whether you’re in line for a refund or know you’ll owe some money to the IRS or state treasury, you’re undoubtedly concerned about minimizing your tax liability. And if you have a complicated tax situation, you need to avoid making major mistakes or omissions on your return, which could raise your risk of an audit.
H&R Block has many fantastic features, a long track record, and a well-known brand behind it. But it’s not the only choice out there. Before settling on your final choice, take some time to review as many options as possible.
For more options, check out our list of top-rated free online tax preparation services.