I’m always on the lookout for tools that can help me file my taxes quickly and accurately. So I was pleased a few years back when I came across eSmart Tax, a relatively low-cost platform owned and supported by Liberty Tax. Liberty is best known for its 4,000-strong network of physical branch offices, where filers with very complex tax situations and/or limited comfort with online tax preparation can get their taxes done. Liberty also owns and operates Liberty Tax Online, another online tax prep platform that shares a slew of eerie (but unsurprising) similarities with eSmart Tax.
eSmart Tax, which regularly makes our list of the top online tax prep services, is similar to other well-known online filing options, including H&R Block, TurboTax, TaxAct, and TaxSlayer. But, it’s different enough – in both positive and negative ways – to warrant a closer look. Overall, it’s cheaper than some better-known competitors, though its plan descriptions aren’t the most straightforward.
Like most of its competitors, eSmart Tax offers an accuracy guarantee. If you’re hit with an IRS tax penalty or interest charge due to an eSmart Tax miscalculation or software error, eSmart Tax reimburses you for them without limit. This guarantee doesn’t apply to state penalties or interest, however.
Plans, Pricing & Features
eSmart Tax uses an interview-style tax preparation process. Your answers to a logical series of yes-or-no questions (such as “Do you own a home?”) are used to evaluate your tax situation and determine what you need to complete your return.
Depending on how you answer these questions (and, therefore, the overall complexity of your tax situation), eSmart funnels you into one of four plans, each of which is offered at a specific price point and comes with a particular set of features and functions. If your return requires something that isn’t supported by your current plan (Schedule C filing, for example), you can upgrade at any time during the process.
The Basic plan costs $44.95 for your federal return and $36.95 for each state return. It’s useful for filers who need to file Form 1040, take itemized deductions (Schedule A), who have health savings accounts, or who need to file Schedule B.
The Basic plan comes with these features:
- Past-Year Importing and Storage. To speed up the filing process and reduce the likelihood of careless errors, eSmart allows you to import last year’s return and automatically overlay your current return’s fields with any information that hasn’t changed, such as your address and Social Security number. eSmart supports returns imported from its platform, plus any other online tax preparation platform. Note that you have to convert past returns to PDF format before importing them or the transfer won’t take. Also, eSmart Tax stores completed returns and previously imported returns for five years, a useful function for repeat users.
- Past-Year Access. Once you import your past-year return from another tax preparation service, you can access it at any time throughout the tax season.
- Past-Year Return Creation and Filing. If you need to create and file a prior-year return for whatever reason, you can do so with eSmart. The fee structure is the same as for current-year returns.
- W-2 Importing. If your employer provides electronic W-2s, you can upload yours directly to your eSmart account. This saves time compared to manually entering all the information from a paper version.
- Earned Income Tax Credit. If you’re eligible for the Earned Income Tax Credit, you need to file Schedule EIC.
- Credit and Deduction Checks. As you fill out your return, eSmart automatically checks for credits and deductions that could apply to your situation. If it identifies one that is potentially relevant, you are alerted and asked if you wish to take it.
- Affordable Care Act Forms. This plan supports the filing of all forms related to the Affordable Care Act. This is particularly important if you qualify for health insurance subsidies under the ACA.
- Access to Live Chat Support. eSmart has a live chat feature that’s available during regular weekday business hours outside of tax season (early January to mid-April) and has extended hours (weekends and evenings) as the filing deadline approaches. However, you need to create an account to access this feature.
- Technical Support by Email and Social Media. If live chat isn’t available, you can email firstname.lastname@example.org for a response within 72 hours. You can also contact eSmart’s customer service team via Facebook, Twitter, and Pinterest, though there’s no guarantee of a response through these channels.
- Itemized Deductions and Schedule A Support. If you – and eSmart, based on your answers to its interview questions – determine that it makes financial sense for you to itemize your deductions, the Basic plan allows it. You need to use Schedule A to do so.
- Schedule B Support. If you earned more than $1,500 in taxable interest and ordinary dividend income from all sources during the previous tax year, you need to file Schedule B.
- Support for Filers With Health Savings Accounts. If you have a health savings account, you need to file IRS Form 8889 on your federal return. eSmart makes this form and instructions available with the Basic plan.
The Deluxe plan costs $64.95 for your federal return and $36.95 for each state return. It’s ideal for self-employed filers, including independent professionals and freelancers. The Deluxe plan comes with all the features of the Basic plan, plus the following:
- Schedule C Support. If you earn substantial income through qualifying business activities, you’ll likely need to file Schedule C. Schedule C entitles you to the full range of available business deductions and credits, including the ever-popular home office deduction.
The Premium plan costs $89.95 for your federal return and $36.95 for each state return. With support for filers who own rental properties and report significant capital gains income, it’s ideal for business owners and investors.
It comes with all the benefits of the Deluxe plan, plus these features:
- Schedule D Support. If you have capital gains income (or losses) from the sale of securities, real estate, or other assets, eSmart can help you file Schedule D and take all related credits and deductions.
- Schedule E Support. If you earned income from rental properties or pass-through entities (such as S-corporations, trusts, estates, and certain types of partnerships), eSmart can help you file Schedule E and take related credits and deductions.
- Other Schedules. Premium offers support for other schedules that may be required in more complicated tax situations, including Schedule F and Schedule K-1.
eSmart Tax has some other features and functions worth noting. These are available regardless of which plan you select:
Maximum Refund Guarantee
Like most online tax filing services, eSmart Tax ensures that you get the biggest possible federal refund with its software. If you file an identical return with another company and get a larger refund, eSmart repays your filing fees. However, it doesn’t say that it pays the difference between the two.
eSmart Tax has a pretty comprehensive set of resources for its customers, including a FAQ that covers technical and process-related issues. However, the help database isn’t searchable by topic keyword – if you don’t see your question listed, you need to contact support directly.
Free Audit Assistance
Anyone who completes a return with eSmart Tax is eligible for free audit assistance from a trained Liberty Tax Service professional. This includes help interpreting any notices you receive from the IRS and advice for preparing for your audit. If you take advantage of free audit assistance, you’re given a direct phone number and email address to communicate with your assigned professional more quickly.
Enhanced Audit Assistance
If you’re concerned you might need more hands-on help during the event of an audit, sign up for eSmart Tax’s Enhanced Audit Assistance package for an upfront, one-time fee of $29.99. Once you file, it’s too late to add Enhanced Audit Assistance on.
While Enhanced Audit Assistance doesn’t include formal representation during your audit, it does extend the help you get with free audit support throughout the entire process. Until your audit is complete, you have on-demand access to a Liberty Tax professional who can help you interpret and respond to requests from the IRS. After your audit, you can sit down with your tax professional and discuss next steps, including possible amendments to past-year returns and penalty payments.
Here’s why eSmart Tax is a good deal.
1. Federal Filing Packages Offer Good Value
Pound for pound, eSmart Tax’s federal filing packages are more affordable – without compromising on features or support – than those of its better-known competitors, including TurboTax and H&R Block.
2. Access to a Network of Physical Liberty Tax Branches
eSmart Tax is backed by the 4,000-strong physical branch network of Liberty Tax Service, plus the human capital (accountants and trained tax preparers) at those offices. These professionals are available to answer questions during the filing process, help you fill out your return onsite if it becomes too overwhelming to do so online, and provide assistance and support if you’re audited. Many other online tax filing programs, including TaxSlayer and TaxAct, don’t have offices that you can call or walk into if a problem arises.
3. Importing Capabilities Have Vastly Improved
Prior-year versions of eSmart Tax had very limited importing capabilities across all versions. You couldn’t import W-2s or past-year returns from other tax filing services. This problem no longer exists, putting eSmart on par with H&R Block and TurboTax, and ahead of TaxSlayer, whose W-2 importing capabilities are severely limited.
4. Free Federal Filing Is a Plus
Though many of eSmart’s competitors offer free federal filing for straightforward tax situations, some smaller, newer services do not. If you can complete your return using Form 1040EZ, eSmart Tax is an affordable option.
Consider these drawbacks before prepping your taxes with eSmart Tax.
1. No Free State Filing Option
eSmart doesn’t offer free filing for state tax returns with any of its packages. You have to pay anywhere from $29.95 to $36.95 for state returns, including your first, though you aren’t required to file one along with your federal return.
According to the IRS, some state tax authorities offer free state return filing, though you need to check with your state to determine if you qualify based on income or membership in a favored group (such as active-duty or retired military). You can also file state returns for free using TurboTax’s Free Federal or TaxAct’s Free plans, both of which support 1040EZ/A filings.
2. Website’s Help Section Has Some Functionality Issues
The eSmart Tax website’s overall functionality has significantly improved from prior tax years when it failed to accommodate necessary requests (such as password changes) without glitching. However, the site’s help section remains sub-par, with a nonexistent search function and very poor navigation.
3. Customer Service Isn’t as Robust or Readily Available as Some Competitors
eSmart has a useful live chat feature, email support, and an attentive social media team, but its customer service is lacking in some key respects. First, it can take three days to receive an email response, which may be unacceptable if you need to file your taxes quickly or are rapidly approaching the filing deadline. Employees aren’t available around the clock via live chat, as they are at H&R Block. And eSmart doesn’t have a central office or customer support center reachable by phone – you have to find and call your local Liberty Tax office, which may not be open in the evenings or on weekends.
4. No Refund Bonuses
If you’re keen on maximizing your refund’s purchasing power, eSmart may not be your best option. The service doesn’t offer bonuses or incentives for taking certain actions with your refund or accepting it in a particular form, and you never get more than the face value of your refund. By contrast, H&R Block adds up to 5% to the total value of your refund when you accept part or all of it as a gift card from one or more major retailers, such as Amazon and Target.
5. You Need to Upgrade to Access Many Basic Forms and Schedules
eSmart’s Basic filing option doesn’t offer access to many necessary IRS forms. You need to upgrade at least to the Deluxe plan, and possibly all the way to Premium, to accommodate more complex tax situations. By contrast, FreeTaxUSA offers access to virtually every available IRS form, including those pertinent to uncommon tax situations.
6. Not Very Mobile Friendly
Despite its recent website redesign, eSmart Tax’s website isn’t particularly mobile-friendly. This is a pretty glaring omission because many people only use mobile phones or tablets for computing – including critical functions such as online tax preparation. eSmart’s competitors are years ahead of it in this regard – for instance, H&R Block offers a mobile app that lets you upload documents to your return and check its status after filing, among other functions, while TurboTax’s powerful mobile app is nearly identical to its desktop filing software.
Though eSmart Tax might not have the name recognition of H&R Block or TurboTax, it’s backed by Liberty Tax, a bona fide tax preparation company. Liberty Tax appears to have fixed many of the limitations that plagued earlier versions of eSmart Tax, suggesting that it’s fully invested in the product.
However, lingering functionality issues – particularly the difficulty I had with something as simple as creating an account – left a bad taste in my mouth. With so many proven alternatives out there, I’d recommend shopping around before settling on eSmart, and you may want to jump ship at the first sign of trouble.
For more options, check out our full list of Top-Rated Free Online Tax Preparation Services.