Taxhub is a relatively new online tax filing service that blends the user-friendly interface of online DIY services such as TurboTax with the expertise of professional (often in-person) preparation services. It clearly aims to disrupt the tax prep industry.
Taxhub is a mobile-friendly cloud software platform that offers CPA-prepared tax returns for individuals and businesses. It requires a fraction of the time commitment of DIY online options and may be cheaper than some full-service independent CPAs.
But Taxhub isn’t the only online, hands-off, CPA-run tax prep platform out there. Imitators come and go, and “big boy” tax prep providers such as TurboTax and H&R Block have lately gotten in on the game with hands-off or hybrid filing process options of their own.
It’s worth noting that Taxhub is a new, lean startup with just a handful of employees, compared with hundreds or thousands at the big boys. Though this never came into play for me, it’s not unreasonable to think that Taxhub’s relative lack of support could affect some customers, especially as the mid-April filing deadline approaches and demand for Taxhub’s services increases. On the other hand, Taxhub’s small size and (presumably) clientele allows its tight-knit team to deliver personalized service that larger competitors can’t match.
Read on to learn why Taxhub made our list of the top free online tax preparation services.
Pricing & Features
Taxhub is more expensive than most DIY-friendly online tax software and at or above the cost of many independent CPAs. Whether its in-house expertise and hands-on service justify the high cost is open to interpretation.
Individual Taxhub clients have access to a fully customizable prep and filing plan. Small-business clients have a fully customizable business prep and filing plan as well. Both businesses and individuals can schedule one-on-one CPA consultations for $29 per 15-minute interval, with fees credited back to the client if they subsequently prepare and file with Taxhub.
Taxhub also offers a range of business services (S-corp conversions, business incorporation, and more) for independent professionals and small-business owners.
Taxhub has one off-the-shelf plan for individual income tax filers. Starting at $159 per federal return, it includes:
- One free state return
- Wage income
- Single or married filing
- Common credits for filers with dependents
- Common scenarios related to homeownership
- Itemized deductions
- Interest and dividend income
If Taxhub’s individual plan isn’t adequate for your needs, you can customize it by adding services on an a la carte basis: rental property income, stock and crypto sales, business income, and so on. Your estimated price updates automatically as you go, and at no point do you have to walk through a lengthy online questionnaire.
Be warned, though: Adding a la carte services will quickly increase your return’s cost. Pricing is subject to change, but you can expect to pay $100 to add business income or self-employment income and $100 to add equities sales, for instance. Additional state returns cost $75 each.
Taxhub’s customizable business plan is appropriate for C-corps, S-corps, partnerships, and trusts. Pricing starts at $459 per business but can quickly rise for larger businesses. As part of the customization process, you’ll need to answer basic questions about your business, including:
- Number of fixed assets
- Number of partners or shareholders
- Annual revenues
For an additional fee, Taxhub can provide basic ongoing bookkeeping services as well.
Taxhub’s Preparation Process
Taxhub’s approach to tax preparation is super easy and super convenient. No matter how simple or complicated your tax situation, a licensed CPA prepares your return, and the preparation experience is uniform for all filers. It consists of three steps:
- Upload Documents. After finalizing your plan, you need to upload your tax documents, including any relevant income and expense statements, to your account. You can upload files directly to Taxhub’s secure server or take a picture of each document and text (SMS) it to a particular phone number.
- Conduct a Phone Interview. The next step is a brief phone interview to go over the particulars of your tax situation. You can schedule the interview, which is conducted with a licensed CPA (usually the person who prepares your taxes), from your account dashboard. There’s no questionnaire.
- Approve Your Return and Pay. After the interview, Taxhub goes to work preparing your return. At this point, all you have to do is wait for word that your return is finished – typically within 48 hours. You then have the opportunity to review and approve your return. If you approve, you’re asked to pay the quoted price, which may be different from the estimate if your situation turns out to be more complicated than previously thought and requires a plan upgrade. In rare instances involving a very complicated return, your final price may be higher than the highest advertised price.
Like most competitors, Taxhub has a maximum refund guarantee for state and federal returns. If you find another tax prep service that earns you a larger refund or lower tax liability, Taxhub promises to refund your preparation fees.
Taxhub has some additional features worth noting.
Pay With Your Refund
Taxhub allows you to pay your preparation fees with your IRS refund. Taxhub doesn’t directly charge for this option, but you do have to accept a bank charge that the company can’t control.
Prior Year Returns
You can use Taxhub to file a previous year’s return, even if you didn’t previously prepare with Taxhub.
Tax Return Copies
You can obtain copies of your current year and prior-year tax return(s) by contacting Taxhub directly.
All Taxhub customers are automatically enrolled in the company’s Audit Defense service at no additional charge. Under this plan, Taxhub corresponds and negotiates with the IRS on your behalf during the audit process, while providing clear explanations and interpretations along the way.
Free LifeLock Trial Membership
Every Taxhub user gets a free trial membership with LifeLock, an identity theft protection provider. The trial runs 30 days follow the creation of your account, after which you can opt into a paid membership of your choice.
If you have any questions before or during the tax preparation process, you can use Taxhub’s internal messaging system (accessible through your account) to ask them. This system functions like email and usually takes a few hours to a business day (sometimes less) to produce a response. Whenever possible, you’re connected with the CPA tasked with preparing your return.
Taxhub’s key advantages include the following.
1. Incredibly Simple Process
Taxhub’s tax preparation process is incredibly simple: You provide some basic information about your life situation, sign up for the plan that best fits your needs, upload your tax documents, conduct a brief consultation with a Taxhub CPA, and approve your completed return.
You don’t have to pore over your documents, interpret IRS jargon, or sit through tedious questionnaires. This is a huge advantage over DIY tax prep services, which either hold your hand at every step of the process or require you to take ownership of the involved risks.
3. May Be Cheaper Than Some Other Full-Service Options
Although Taxhub is unquestionably more expensive than cut-rate DIY options such as FreeTaxUSA and TaxAct, it might be a better deal than full-service, in-office tax prep options like Jackson Hewitt and Liberty Tax Service.
For example, depending on the complexity of your tax situation, it can cost you anywhere from $300 to $500 to file in-office with Liberty Tax Service, compared with $200 to $400 for comparable returns prepped by Taxhub.
Taxhub also has no hidden fees, a big advantage over office-based incumbents. And it may be cheaper than independent CPAs and smaller firms that specialize in complex situations, though the gap has all but disappeared in recent years.
4. Can Upload Documents by SMS
Taxhub lets you upload your tax documents by SMS, rather than email attachment or fax. This is a handy little perk that’s virtually unique among American tax prep companies – and one that’s hugely advantageous to customers who can’t be bothered to break out their laptop or desktop computers (if they even have them).
5. Low Time Investment Relative to DIY Options
With no questionnaires or self-filled forms, Taxhub is a breeze compared to DIY competitors. Though the amount of time filers need to devote to the initial consultation and document upload processes lengthens as their situations grow more complex, the same law applies to DIY returns. The more information your return contains, the longer it takes to answer all those interview questions and fill in all those form fields.
Once you finish your initial consultation with your Taxhub preparer, you’re pretty much done with your end of the bargain. Unless there’s an unexpected snag, you’ll have your return filed within 48 hours and your refund (if eligible) within a couple of weeks.
Accordingly, the amount of time required to complete a Taxhub return is almost always less than the amount of time needed to complete a comparable DIY return with TurboTax, TaxAct, or H&R Block.
6. Mobile-First Website
Unlike TurboTax, H&R Block, and other competitors that began as desktop software programs, the much newer Taxhub started as a mobile-friendly, cloud-based service. Every part of its website is a pleasure to use on small-screened devices. There aren’t any sections that feel like they haven’t been updated since the first iPhone’s release, as is the case with Jackson Hewitt Online and some other online tax prep services.
7. Audit Defense Included at No Extra Charge
Taxhub’s Audit Defense product, which provides guidance and representation throughout IRS audits, is provided to all Taxhub customers at no extra charge. Many competing tax prep services charge for such services. TurboTax and TaxAct both charge up to $50 for comparable products, for instance.
8. Personalized Service
As a boutique shop, Taxhub offers a degree of personalized service that larger competitors can’t match. Don’t let the all-online process fool you: When you do your taxes with Taxhub, you’re keenly aware of your value as a customer.
This differentiator is especially important now that H&R Block and TurboTax offer CPA-assisted packages clearly designed with competitors like Taxhub in mind.
Consider these drawbacks before preparing and filing your taxes with Taxhub.
1. Not a Good Value for Simple Tax Situations
Taxhub’s off-the-shelf plan costs more than $150 per return but accommodates only relatively simple situations. By contrast, the lowest-priced plans offered by competitors such as TurboTax and H&R Block also have limited functionality.
But they cost far less. Many offer federal returns for free, and some (including TurboTax) provide state returns for free as well, for a total cost of $0. If you have a very simple tax situation that can be accommodated by one of these discount plans, there’s absolutely no reason to spend so much money with Taxhub.
2. Staff Is Super Lean
Taxhub is a young company that has grown considerably since its founding but remains very much in startup mode. In the past, I’ve interacted professionally with Taxhub’s founder, something that would never happen at major incumbents like TaxSlayer or H&R Block (and probably wouldn’t happen at Taxhub these days given the company’s growth).
Lean staffing cuts both ways. Compared with clock-punchers at major tax prep companies, Taxhub’s lean staff is more likely to be fully invested in making the product the best it can be and providing top-notch customer service.
That said, its small team is likely unable to provide the same breadth of service or overall responsiveness as its larger competitors, particularly during crunch times. It’s easy to imagine a scenario in which Taxhub’s small team is overwhelmed with customer questions or problems in the week or two before the filing deadline.
3. No Military Discount
Taxhub doesn’t advertise any discounts or deals for military filers. That’s a significant disadvantage relative to other options, which may offer deals for active-duty military.
4. Generic and Confusing Name
As a young, lean tax prep service without broad name recognition or a huge marketing budget, Taxhub struggles to stand out from the crowd. It’s hard for newcomers to find online.
A Google search for “taxhub” turns up several entries that have nothing to do with Taxhub itself, including a New Zealand-based accounting group and an apparently dormant (but still live) British financial content website. Taxhub’s URL, gettaxhub.com, isn’t particularly obvious, either. I rarely feel compelled to bookmark a website, but that’s the first thing I did when I finally found the Taxhub I was looking for.
Take my advice here: On your first visit to Taxhub’s website, bookmark it.
5. Questionable Security Practices
Taxhub is a secure website with a lengthy privacy and security policy. I never felt like my information was at risk here, nor do I have any reason to believe that Taxhub is any more likely to experience a hack or breach than any of its better-known competitors.
That said, Taxhub has a laid-back approach to “front door” security that could give some users pause. For instance, it doesn’t require you to set up any security questions, and its password requirements are pretty lax – they just need to be eight characters.
Taxhub’s timeout fuse is pretty long too. The website takes longer to time out than TaxAct and TurboTax. Though you should never do your taxes on a public Wi-Fi network, this long fuse can be a problem even in semiprivate situations, such as an apartment with nosy roommates or a shared Wi-Fi network. At a minimum, use a virtual private network (VPN) and make sure your computer’s antimalware software is operational and up to date.
6. Higher Prices Than DIY Competitors and Many Human CPAs
Taxhub was once cheaper than most mom-and-pop CPAs. That’s no longer the case for individual filers and businesses with complex situations. It’s now possible to spend well over $400 at Taxhub for a return that would cost $250 with an independent mom-and-pop CPA or less than $200 with TurboTax or H&R Block.
For a scrappy tax prep startup, Taxhub is pretty impressive. It’s among the most hands-off tax services I’ve encountered, requiring far less time from its customers than DIY competitors.
It’s cheaper than most in-person tax prep services, as well as the other CPA-run online services, though recent price increases have blunted this advantage somewhat. And it offers some inclusions, such as SMS document uploading and no-charge audit defense, that aren’t common elsewhere.
On the other hand, Taxhub doesn’t have instant name recognition or an established reputation. It’s not at all clear that Taxhub has what it takes to grow into a company that could challenge the tax prep industry’s status quo. But disruption doesn’t happen without early adopters who buy into the cause. If you’re willing to accept the bad with the good, why not give Taxhub a try this year?
For more options, check out our full list of Top-Rated Free Online Tax Preparation Services.